Field Auto Adjuster Memphis TN

Allstate•Memphis, TN

2d•Onsite

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. A Day in the Life of a Field Auto Damage Adjuster The Customer Service Expert – You bring Allstate’s Claims Culture to life by caring, empowering, and restoring. With empathy at the center, you support customers through their casualty claims with compassion, clarity, and commitment. The Investigator – You independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy. The Effective Communicator – You guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way. The Negotiator – You evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations. The Problem Solver – You navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently. The Recorder – You maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish.

Requirements

Valid driver's license and willingness to travel as part of the job requirements.

Nice To Haves

You have 18 months+ experience in auto collision estimating using CCC or Mitchell.
You have a High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.

Responsibilities

You bring Allstate’s Claims Culture to life by caring, empowering, and restoring.
You independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy.
You guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way.
You evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations.
You navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently.
You maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish.