Field Auto Adjuster - Tyler, TX

Allstate

1d • $60,000 - $97,125 • Hybrid

About The Position

As an Auto Damage Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. This role blends technical know-how, customer service, and the freedom of field work. You will live into Allstate’s Claims Culture by caring, empowering, and restoring, acting as a compassionate, clear, and committed partner in each Casualty claim, always leading with empathy. You'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. You'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process, offering them their preference of communication. You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies, incorporating tactics for challenging and complex situations. You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. Your attention to detail is crucial as you ensure claims are documented accurately and in line with policy agreements, maintaining clear, timely records in our claims system.

Requirements

• Proficient written and verbal communication skills.
• Strong attention to detail.
• Ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills.
• Valid driver's license.
• Willingness to travel as part of the job requirements.
• Willingness to attend 2 weeks of in-person training in Dallas, TX.
• Ability to submit to a background investigation.
• Ability to obtain an adjuster’s license within 60 days of hire (if required).
• Ability to maintain all licensing required for the role.

Nice To Haves

• 3-5 years’ experience in auto collision estimating using CCC One.
• High School Diploma or a GED.
• Active appraiser license or active adjuster license in TX, FL, or resident state (for sign-on bonus eligibility).

Responsibilities

• Lead the claims process by meeting customers at their home, repair shop, or tow yard.
• Write estimates for auto damage.
• Guide customers through the repair or total loss process using in-person visits, virtual inspections, and written communication.
• Evaluate damage on-site.
• Collaborate with body shops and service providers.
• Embody Allstate’s Claims Culture by caring, empowering, and restoring, acting as a compassionate, clear, and committed partner in casualty claims.
• Investigate casualty and applicable line of business claims by performing detailed damage reviews and interpreting policies to determine coverage.
• Communicate with customers via phone, email, and video chat to facilitate a fast, fair, and easy claims process.
• Offer customers their preferred communication method to discuss claim needs and provide updates.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, adhering to legal and business standards.
• Handle challenging and complex negotiation situations.
• Utilize estimate tools, job aids, and additional settlement platforms.
• Apply critical thinking skills to solve problems in a fast-paced environment.
• Ensure accurate documentation of claims in line with policy agreements.
• Maintain clear and timely records in the claims system.
• Obtain an adjuster’s license within 60 days of hire, if required as a condition of employment.
• Maintain all required licensing, including continuing education and renewal requirements.
• Perform other related duties as assigned.
• Maintain regular, predictable attendance.

Benefits

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan
• 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Monthly internet stipend of $80
• Company car (may qualify based on guidelines)
• Mileage reimbursements for personal vehicle usage during work
• Sign on bonus of $1,000 (if active appraiser/adjuster license in TX, FL, or resident state)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED