Field Auto Adjuster Columbus GA
About The Position
As a Field Auto Adjuster at Allstate, you will be a key part of the claims process, meeting customers at various locations such as their homes, repair shops, or tow yards. This fast-paced, hands-on role involves writing estimates, guiding customers through the repair or total loss process, and utilizing a mix of in-person visits, virtual inspections, and written communication. You will be responsible for evaluating damage on-site and collaborating with body shops and service providers. This position is open to candidates living in or near Perry, Macon, or Columbus, GA.
Requirements
- Proficient written and verbal communication skills to effectively interact with customers.
- Strong attention to detail and ability to write precise and comprehensive estimates.
- Comfortable with utilizing technology and various platforms for claims processing.
- Excellent time management and organizational skills to manage multiple assignments effectively.
- Valid driver's license and willingness to travel as part of the job requirements.
- May be expected to obtain an adjuster’s license in multiple markets as a condition of employment.
- All required licenses will need to be obtained within 60 days of hire.
- Must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal.
Nice To Haves
- 18 months+ experience in auto collision estimating using CCC or Mitchell.
- A High School Diploma or a GED.
- An active appraiser license or active adjuster license in TX, FL, or your resident state (for sign-on bonus eligibility).
Responsibilities
- Bring Allstate’s Claims Culture to life by caring, empowering, and restoring.
- Support customers through their casualty claims with compassion, clarity, and commitment.
- Independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy.
- Guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way.
- Evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations.
- Navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently.
- Maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish.
Benefits
- Competitive salary based on experience and qualifications
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Monthly internet stipend of $80
- Company car (may qualify based on Company Car Guidelines and annual work mileage)
- Mileage reimbursements for personal vehicle usage during work
- Sign on bonus of $1,000 (if you have an active appraiser license or active adjuster license in TX, FL, or your resident state)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
