Field Auditor or Sr. Field Auditor

Chesapeake Employers' Insurance Company • Towson, MD

8d • $64,605 - $113,043 • Hybrid

About The Position

Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.

Field Auditor
POSITION SUMMARY
Conducts physical audits for policyholders following the expiration of their policy term, or the cancellation of their policy.

Senior Field Auditor
POSITION SUMMARY
Conducts physical audits for policyholders (including large, difficult and/or sensitive accounts) following the expiration of their policy term, or the cancellation of their policy in accordance with established guidelines and procedures.

Requirements

• A Bachelor’s Degree in Accounting, Business, or Finance and minimum of 2-4 years experience in premium audit or related work experience (for Field Auditor).
• A Bachelor’s Degree in Accounting, Business or Finance and minimum of 4 – 7 years experience in premium audit (for Senior Field Auditor).
• General PC skills, including familiarity with MS Office and emphasis on Excel is preferred.
• Demonstrated ability to work with diverse customer base.
• Excellent verbal and written communication skills.
• Ability to analyze multiple sources of information to prepare proficient reports.
• Ability to manage workload in which most of time is spent in the field.
• Possess strong organizational skills.
• Ability to drive company vehicle.

Nice To Haves

• Insurance coursework desired (CIC, APA)
• Spanish speaking skills preferred.
• Preferred Certification – PAAS Technical Achievement Program (TAP).
• Required Insurance Designation – Associate in Premium Auditing (APA – through American Institute for CPCU.

Responsibilities

• Conducts physical audits for policyholders following the expiration of their policy term, or the cancellation of their policy.
• Conduct premium audits in compliance with established company policies & guidelines and industry standards.
• Maintain, monitor and manage audits for assigned book of business (territory) utilizing the necessary tools/resources.
• Accountable for achievement and maintenance of time to serve, productivity and quality standards based on the department/organizational objectives.
• Assess and analyze additional significant account information (obtained during audit) and make final decisions regarding account modifications.
• Work with policyholders, agents and internal staff to analyze and resolve audit disputes as needed, within established guidelines.
• Complete other duties and special projects assigned by management.
• Provide routine auditing support to the Premium Fraud/SIU Dept on selected accounts.
• Conduct peer quality reviews as scheduled to assure high quality of audits performed.
• Coach and/or train peers (i.e., field auditors, mail auditors, associate field auditors, premium audit field trainees and other Premium Audit support staff) as requested by management.

Benefits

• health, vision, and dental coverage
• a robust PTO plan
• an 8% employer contribution to retirement regardless of team member contribution
• educational assistance
• opportunities to participate in team member appreciation events
• STD, LTD and group life insurance 1X a team members salary
• free tickets to community attractions
• flexibility to thrive in a hybrid work environment
• an opportunity to participate in development and volunteer programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level