Field Assessor and Trainer

Hotel Management & Consulting • Jacksonville, FL

9h • Hybrid

About The Position

Hotel Management & Consulting is seeking a Field Assessor and Trainer. The Field Assessor and Trainer will play a critical role in asset preservation and ensure the consistent delivery of exceptional guest service and operational excellence across all HMC managed hotels. The HMC Field Assessor and Trainer will conduct asset preservation assessments and provide comprehensive training that aligns with our brands, standards, HMC values, and strategic objectives. This role requires travel, approximately 70% of your time.

Requirements

• Approximately 70% travel required.

Responsibilities

• Use the HMC App to conduct assessments of the physical condition of the property, documenting their findings through notes and photographs.
• Provide their findings on property conditions to assist in identifying future maintenance and CAPEX needs.
• Review the operations of the property and staff (using the Field Assessor and Trainer Checklist) and identify areas for improvement and additional training or review.
• Review and train deficiencies identified from the FAT Checklist during the site visit.
• Ensuring that all employees receive mandatory training on topics such as safety, security, HMC Clean & Safe, and brand compliance.
• Conduct training sessions to ensure employees are trained in all operational procedures, service standards, and safety protocols.
• Share findings and FAT Checklist (post visit) with HMC Executives, District Managers, and RDO’s to identify training needs, gaps, and opportunities for improvement.
• If something critical or time sensitive is identified while at site, notify RDO, DM or HMC executive leadership immediately.
• Review social media and Medallia scores to identify additional gaps in training and execution of HMC processes and procedures
• Utilize various training methods and techniques, including workshops, role-playing, e-learning modules, and on-the-job training, to effectively deliver content to diverse audiences.
• Provide ongoing support and coaching to hotel staff to reinforce learning objectives and drive continuous improvement.
• Stay current with industry trends, best practices, and emerging technologies in hospitality training and incorporate relevant updates into training programs.
• Serve as a HMC ambassador by exemplifying our company values, culture, and service philosophy in all interactions with employees, stakeholders, and hotel brands.
• Travel to different hotel properties to conduct property assessments, conduct training sessions, provide support, and ensure consistent implementation of training initiatives.
• Conduct continuous training visits before and after new hotel openings, following acquisitions, and for underperforming hotels. This ensures that employees are well-prepared, motivated, and equipped to deliver exceptional service and experiences to guests.
• Conduct Asset Preservation checklists at all properties
• Other Duties as Assigned.

Benefits

• Salary: Dependent on experience, $70,000.00 - $80,000.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Opportunities for advancement within the company for dedicated employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed