Field Assessment Interviewer - Survey & Data Collection (Contract)

Knowledge Services•Madison, WI

4d•Hybrid

About The Position

Knowledge Services' Corporate Headquarters is currently seeking a contract, full-time "Assessment Interviewer." This role involves working with people, prioritizing tasks, and being task-oriented. Knowledge Services has been awarded a contract with the State of Wisconsin to report on aging and disabled citizens across the state by administering a survey. Data will be collected through interviews with participants, conducted by qualified individuals serving as Assessment Interviewers. The role requires contacting individuals via phone to explain the survey, administering the survey telephonically on the initial call, and traveling to predetermined locations, including homes and other facilities, to conduct in-person interviews.

Requirements

Must be professional and have demonstrated strong commitment to exceptional customer service.
An ideal candidate will be proactive, organized, accurate, and detail oriented.
Must be a self-starter, self-motivated and able to perform in a fast-paced, self-managed environment.
Excellent verbal and written communication skills required.
Ability to interact with co-workers and management in a positive and cooperative manner.
Ability to manage multiple priorities.
Ability to maintain a high degree of confidentiality.
Must have reliable transportation to drive up to 1 hour to conduct interviews if requested.
Background check, including a Motor Vehicle Record check, and drug screen required.
Knowledge Services participates in E-Verify.

Nice To Haves

Professionalism – a confident, businesslike presentation and strong delivery are vital to ensure participants are willing to schedule an appointment for an interview.
Empathy – Demonstrate patience and empathy to the individuals with whom you are speaking is key to maintaining engagement with the participant.
Enthusiasm – the Research Analyst’s interest in the survey, or lack thereof, will be immediately conveyed to the participant; if the Research Analyst doesn’t seem interested in the survey, the participant won’t either and will avoid scheduling an appointment for an interview.
Technical Literacy – a Research Analyst must have the necessary technical skills to effectively operate a PC, enter data into a database and use Microsoft Office Suites.
Communication – the Research Analyst must have strong communication skills to effectively communicate with in-field interviewers.

Responsibilities

Responsible for making phone calls to complete surveys and facilitating in-person appointments as requested by participants.
Provide timely reporting of data collected and ensure all privacy agreements are followed.
Ensure integrity of all data relating to program is accurately reported.
Provide proactive status communication with Project Coordinator.
Provide excellent customer service to participants.
Conduct interviews in a professional, courteous, and timely manner.
Fulfill all interviewing requirements by visiting all locations scheduled, documenting all data required, and delivering data in timely fashion.