Field Applications Specialist, Tube Laser

BLM Group World Wide•Novi, MI

3d•Onsite

About The Position

BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Requirements

Associate’s degree in a technical field. Prior experience or equivalent military training may be substituted for a degree.
At least three years of laser or CNC experience across multiple applications including setup, service, maintenance experience, or CNC part programming.
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
Thorough understanding of CAD/CAM software and how they apply to specific machine and part applications
Understanding of reading part drawings
Thorough knowledge and understanding of statistical evaluations
Proficient in Microsoft Office (Word, Excel, and Outlook)
Able to effectively use the Internet
Highly organized
Excellent verbal and written communication skills. Must be able to help advise others within the department with respect to technical matters
Must be able to work effectively with minimal supervision
Must have excellent time management skills
Professional appearance
Able to effectively work with all levels of team members and all types of customer personalities
Understanding of laser technology/parameters and ability to adjust them
Must have mechanical aptitude/experience

Responsibilities

Establish oneself as a subject matter expert in their related field.
Perform and receive training at BLM GROUP USA as needed.
Conduct advanced training for customers in the field.
Troubleshoot and correct customer’s applications issues in the field.
Determine in the field if customer concerns are machine related or applications based, correct machine/service-related issues in addition to application.
Train customers on how to correct any issues encountered during in-field visits.
Conduct tube laser machine/software demos at customer sites.
Travel to customer to conduct run-off acceptance tests.
Development of tube product machine/software in field demonstration parts/strategy.
Performs thorough onsite pre-sale application analysis with RSM; recommends a best fit laser solution for the customer.
Presentation of Machine/Software at tradeshows as needed.
Occasionally perform time studies/feasibility requests.
Provides technical expertise to other Applications Engineers and Product Managers working within the department.
Provides technical expertise to other departments within the company to aid with project specifications and completion, specifically as it pertains to in-field applications.
Understands technical issues to the point of being able to aid others within the Applications department with recommendations and/or referring the matter to a subject expert.
Supports the Laser Applications Manager/Product Manager by providing advanced technical counsel and solutions to the customer’s specific technical issue.
Maintains a positive rapport, professional appearance, and business relationship with customers by providing outstanding customer service.
Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products.
Ability to travel up to 80%, as needed by management.
Commitment to this position for a timeframe of 3 – 5 years.
Overtime as necessary to complete workload as defined by manager.
Other duties as assigned by management.