Field Applications Scientist, HID

Thermo Fisher Scientific • Carlsbad, CA

4d • Remote

About The Position

The Field Application Scientist (FAS) is a customer-facing technical expert responsible for providing customer training, technical and application support, and pre-sales support for the HID core product portfolio across Western North America. This position's primary responsibility is to ensure customers succeed in implementing, using, and optimizing HID products and workflows. The FAS works directly with customers to deliver technical training, troubleshoot applications and workflows, provide post-sales application support, and partner with commercial colleagues on pre-sales activities.

Requirements

• Bachelor's degree in forensic science, molecular biology, genetics, biochemistry, or a related scientific discipline required.
• 5+ years of experience, or 3 years with an advanced degree, in forensic DNA workflows or a related technical role, including hands-on laboratory experience.
• Demonstrated experience with forensic DNA instrumentation, chemistries, and analysis software.
• Strong technical and troubleshooting skills with the ability to effectively address complex scientific, application, and workflow challenges.
• Strong written and verbal communication skills, including the ability to communicate complex scientific and technical concepts to diverse audiences.
• Strong customer-facing, presentation, and training skills.
• Ability to independently manage multiple customer priorities while working effectively in a remote, field-based environment.
• Willingness and ability to travel up to approximately 70%.
• Residence in California, Arizona, Washington, Oregon, or Nevada.

Nice To Haves

• Previous experience providing customer training, technical support, applications support, or scientific field support.
• Experience supporting pre-sales activities, including technical presentations, product demonstrations, and customer workflow consultations.
• Experience working directly with forensic laboratories, government laboratories, law enforcement agencies, or similar customer environments.
• Familiarity with HID products, technologies, and workflows.

Responsibilities

• Deliver customer training on HID products, applications, and workflows through on-site and remote training sessions.
• Provide technical and application support, including troubleshooting customer workflows, technical inquiries, and product performance issues.
• Support pre-sales activities through technical consultation, product demonstrations, presentations, and workflow discussions with prospective customers.
• Provide post-sales application support to help customers successfully implement, adopt, and optimize HID technologies.
• Partner with Sales and other commercial colleagues to provide scientific and technical expertise throughout the customer lifecycle.
• Collaborate with Technical Support, Service, Product Management, and other internal teams to resolve customer needs and improve the customer experience.
• Maintain current knowledge of HID products, applications, workflows, and relevant developments in forensic science and human identification.
• Document customer activities and provide relevant field and customer feedback to internal teams.

Benefits

• Competitive remuneration
• Annual incentive plan bonus
• Healthcare
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level