Field Applications Engineer

Smiths Group•Milpitas, CA

12h•$100,000 - $140,000•Onsite

About The Position

Function as the key technical expert for customers and sales channel for test sockets/contactors/interposers, thermal and non-thermal lids/actuators as well as support plates. Focus on increasing both the quantity and quality of our SEMI sales to customers through technical expertise and assistance in current sales efforts, as well as innovation for new product development. Regularly visit customers and conducts product application training and support for internal personnel and customers.

Requirements

Well-organized and self-motivated
Ability to identify and support change and continuous improvement
Ability to maintain customer accounts and sensitive information with discretion and confidentiality
The understanding and recognition of the organizations commercial environment and positioning themselves, their role and their actions to support the organizations commercial success.
The ability to engage, challenge and work effectively with others both internal and external
Possess strong written and verbal skills including public speaking and presentation
Knowledge of the market; techniques and principles.
Ability to work directly with customers on resolution of complex technical issues
Provide innovative solutions to complex problems
Familiar with Solidworks CAD software and PDM
Understanding of PCB’s as it relates to Smiths products
Ability to debug mechanical, thermal, electrical issues at customer site
Must be willing to travel locally approximately 40% - 50% of the time
US Citizen or permanent Resident Required
Ability to manage many projects, tasks, and meet deadlines
Responsible for making final technical decisions and approvals for projects
Ability to exercise sound judgment in making business decisions
Responsible for individual customers in Americas region as well as coordination with global counterparts related to non-Americas customer sites and subcontractors.
Identified training mandatory for the role to be completed competently.
Bachelor’s degree in mechanical or electrical engineering and/or direct professional experiences in a related background of 3-5 years required.
Ability to effectively use all Microsoft Office products-Outlook, Excel, Word, PowerPoint, Teams.
Ability to use manual and electric hand tools, microscopes, and have fine motor skills for spring probe replacement and/or repairs.

Nice To Haves

Ability to complete Monte Carlo alignment analysis via Minitab a plus
Ability to complete Structural FEA using Solidworks a plus

Responsibilities

Responsible for the timely and accurate completion of tasks in several areas of applications engineering:
Accompany sales staff on visits to customer sites to identify and understand customer needs
Document all customer mechanical, electrical, and thermal requirements for each project
Qualify and Communicate product opportunities
Collaborate with Engineering to drive “designs wins” based on best technical solution
Review assembly and sub-assembly drawings to ensure solution meets customer requirements
Facilitating corporate standards and cost efficiencies
Driving growth within our product segment(s)
Maintain and communicate understanding of technical trends driving our markets and competition as well as track customer roadmaps
Help to define new products and new applications
Develop detailed specifications and application notes for new products; contribute content to technical collateral materials
Maintain customer file sets which include status report, design rules, cross references, and roadmap for use by global FAE’s and other departments
Support field issues and repairs themselves, with local machine shop or factory
Initiate Eng Change Requests to address new customer standards or resolve issues
Educate sales staff or any other internal/external personnel about both new and existing products
Compliance and participation in all Smiths Interconnect EHS programs, policies, procedures and training requirements