Field Applications Engineer
About The Position
About Supermicro: Supermicro® (NASDAQ: SMCI), with 30+ years of leadership in AI, Enterprise, cloud, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility. Headquartered in San Jose, California, Supermicro operates globally with offices, manufacturing facilities, and R&D centers strategically located in Taiwan, the Netherlands and Malaysia to serve its diverse clientele. Job Summary: We are looking for a motivated Field Application Engineer (FAE) to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sale, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects. You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.
Requirements
- Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field
- 2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
- Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions.
- Solid HW system debug and diagnostics skills
- Good communication skills and teamwork with a proactive attitude
- Ability to manage multiple small tasks and projects in a fast-paced environment
Nice To Haves
- Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
- Familiar with server management tools (ipmitool and Redfish API)
- Basic scripting (BASH or Python) is a plus.
Responsibilities
- Support senior engineers and management in coordinating projects for large enterprise customers
- Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
- Help manage customer communications and follow up on technical issues or project updates
- Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures
- To troubleshoot issues related to compute, storage, and networking environments
- Participate in testing, documentation, and reporting for ongoing and new projects
- Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
- Support training and pre-sales activities by preparing materials and learning product features
- Work cross-department to ensure customer satisfaction and timely resolution of issues
- Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
- Ability to present the corporate brand, product messaging and solutions to customers
- Visit on-site facilities and operations to enable solution integration and issue resolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
