Field Applications Engineer
About The Position
Under the general direction of the Global Applications Manager, the Field Applications Engineer is responsible for serving as a high-level technical consultant to customers, ensuring full confidence in RoBAT’s engineering expertise. As part of a specialized North American engineering team, this role provides advanced systems analysis, remote and on-site engineering support, and complex technical problem-solving for RoBAT systems. This role exercises discretion and independent judgment in the evaluation of system performance and interfaces closely with the New York engineering team on design-related machine issues.
Requirements
- Bachelor’s Degree in Engineering, Computer Science, or Mathematics, or minimum of four (4) years of related experience in the Printed Circuit Board industry
- Proven ability to apply advanced engineering principles to troubleshoot and resolve high-level system malfunctions
- Ability to travel to/from Mexico and the U.S. on a regular basis; must posses a valid passport book or passport card
- Must posses a valid driver’s license
- Ability to provide written and verbal communication clearly, professionally, and promptly
- Ability to work under pressure while maintaining composure and professionalism
- Advanced analytical troubleshooting ability and the capacity to make independent engineering decisions
- Ability to work independently with little supervision
Nice To Haves
- Experience in interacting with customers is preferred
- Ability to interpret and modify schematics and mechanical drawings is preferred
- Ability to communicate in Spanish is a plus
Responsibilities
- Engineers and manages the installation of a variety of RoBAT systems and leads the implementation of regular maintenance strategies at customer sites
- Provides specialized technical consultation and remote support, independently determining the necessary course of action for complex system failures
- Analyzes case data to identify trends and provides engineering reports for each on-site and remote support case
- Manages inventory strategies and forecasts spare parts requirements both on and off-site
- Develops and implements feedback to innovate processes and technical documentation
- Provides training and technical orientation to customer engineering teams on system architecture and operation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
