Field Application Specialist - New York, NY or Boston, MA

Sartorius Stedim•Boston, NY

4d•Remote

About The Position

Sartorius has a position for a Field Application Specialist. Candidates for this remote-based position will provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products (specifically the Incucyte live-cell analysis systems) and pre-sales support to sales colleagues throughout the sales process. This includes on-site pre-sale presentations, product demonstrations, and customer training. The ideal candidate will be located in New York, NY or Boston, MA.

Requirements

Bachelor's degree in Life Science Biology or related field.
2+ years of field experience in a similar application scientist/technical support role OR combination of lab experience with customer support roles (e.g., work in core lab facilities).
2+ years of experience training lab personnel in using instruments and software.
Extensive experience in cell biology, cell culture, microscopy techniques and image analysis.
Valid Driver’s License with a good driving record.

Nice To Haves

Experience with immune oncology, organoid-based assays, and/or image-based viability assays preferred.
Master's degree or PhD.
Troubleshoot, problem-solve, and resourcefully improvise when confronted with complex scenarios.
Demonstrated aptitude for the selling process and are a team player.
Must be results and success-oriented with proven ability to organize, develop, and follow through on tasks and plans.
A standout colleague with attention to detail and the ability to organize and independently prioritize numerous responsibilities.
Excellent verbal and written communication skills.
Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

Work with sales colleagues to drive sales and use of Sartorius Incucyte instruments, reagents, consumables, and software modules.
Identify customer needs and/or problems, be knowledgeable in all related products, and introduce solutions to needs/problems where appropriate.
Perform product demonstrations by establishing a detailed experimental plan and setting appropriate and reasonable expectations.
Identify necessary reagents and guide customers through experimental optimization and execution.
Help with assay set-up and train relevant lab personnel.
Conduct on-site training and remote support sessions of the Incucyte instrumentation and software.
Support ongoing assays and stay engaged with users to drive expansion into new application areas using Sartorius technology.
Collect customer feedback to drive new product development.
Maintain diligent records of customer interactions and training in the CRM database.
Perform other related duties as required.

Benefits

Mentoring
leadership programs
internal seminar offerings
Paid vacation
sick time
corporate holidays
community service day
flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
team spirit
international collaboration
communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Wide selection of health and well-being support such as a variety of medical plans to choose from
dental
vision
EAP
other wellness programs
Working in smart buildings with the latest technology and equipment.
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
EAP
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service