Field Application Specialist, QIAGEN Foundation (DC, Maryland, Virginia)

QIAGEN•Remote_Maryland, MD

2d•$80,000 - $115,000•Hybrid

About The Position

This position will be dedicated to supporting QIAGEN’s core instruments and chemistries in the field, which will include instrument installations and customer training, on-site troubleshooting, demos, and other pre- and post-sale technical support in the assigned territory. This role requires a highly motivated, customer-focused technical professional who can serve as a trusted resource for customers while supporting QIAGEN’s commercial and technical objectives.

Requirements

Bachelor’s degree in biological sciences or equivalent
3-5 years of laboratory and automation experience
Extensive practical/lab experience
3-5 years in technical sales or field-based customer support functions
Deep knowledge of wet lab molecular biology and genomics workflows
Comprehensive technical knowledge and understanding of molecular biology, including DNA/RNA purification, PCR, cloning, and sequencing
Excellent communication skills
Commitment to customer satisfaction
Customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers
Strong desire to work with customers to understand their experimental needs and recommend QIAGEN solutions that accomplish their scientific goals
Ability to travel overnight (mostly domestic) an average of 70-80%, 3-4 days a week
Candidate must reside within reasonable proximity to a major airport to support rapid travel and deployment
This role will primarily support the Mid-Atlantic region, including Delaware, Maryland, Virginia, West Virginia, and the District of Columbia; however, travel outside of this region may be required based on business needs (Candidate ideally will be based in D.C, Maryland, and Northern Virginia)

Nice To Haves

PhD or Master’s degree in molecular biology or a related field
Experience with qPCR
NGS, and dPCR applications
Robotic programming and technical training experience
Experience with CRM software (particularly Salesforce.com)

Responsibilities

Instrument installations and customer training
On-site troubleshooting
Demos
Other pre- and post-sale technical support in the assigned territory
Serve as a trusted resource for customers
Support QIAGEN’s commercial and technical objectives
Effectively troubleshoot and solve customers’ technical problems by phone, email, webinar, and in-person
Integrate both internal and field-based resources to find creative solutions to customer requests
Prioritize conflicting customer requests based on urgency and business value