Field Application Specialist - Bioprocessing - Fluid Management Technology - Southeast

Sartorius

8d•Remote

About The Position

As the Fluid Management Application Specialist, you will serve as a technical and application expert, supporting customers and the commercial organization throughout product design, validation, and implementation. This role bridges technical knowledge and market needs by providing product demonstrations, application support, training, and troubleshooting while partnering closely with sales, product management, quality, and marketing teams. The Fluid Management Application Specialist is pivotal in delivering product expertise, application insights, and technical support throughout the customer's process. This role bridges the gap between technical knowledge and market understanding, empowering the team with critical product insights. The main missions are to ensure successful design, validation and implementation of Sartorius products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training. The Field Application Specialist position is based out of the home office which is to be located in or near RTP, North Carolina to assist in supporting business local to RTP as well as in neighboring states as assigned by manager. You will support regional customers, drives successful product adoption, gathers field and competitive insights, and helps position solutions aligned to customer process requirements in the biopharmaceutical manufacturing environment. What you will accomplish together with us: Support the commercial organization with customer discussions on existing products through product presentations, demonstrations, trials and application studies Support new products in close collaboration with product management through beta sites testing and demonstrations Manage the assigned product line to achieve sales targets within the designated territory Support account managers in the customer process, User Requirement Specifications (URS) analysis & technical response, and lead customer evaluations to help position products in line with the specific application requirements. Provide proactive technical support, addressing inquiries and troubleshooting field implementation issues Assist the Company by occasionally supporting the training of other Field Application Specialists and the Account Management team on assigned technologies or processes Ensure training of customers on new technologies and support start-up operations Support regional marketing initiatives Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution Develop and foster strong relationships with accounts within the assigned territory Gather, organize, and validate data on product performance and customer feedback, and report insights to identify features that may require modification to better align with customer needs. Report on competitors' product implementation & presence within the territory through feedback to the Product Excellence and Commercial Teams, including a bimonthly report on territory activity to management Occasional overnight travel will be required to support customer / sales, and to attend organizational meetings and trainings (~40-50%)

Requirements

Bachelors' Degree in biological engineering, biotechnology or a related life sciences field
2+ years biopharmaceutical industry experience within MSAT, cGMP manufacturing, and/or Tech Transfer teams preferred
Familiar with related products, laboratory processes and equipment
Strong learning ability, and expert knowledge base in this area
Excellent communication and presentation skills
Strong customer focus and orientation
Self-motivated with excellent time management skills, capable of prioritizing projects and multitasking efficiently
Proven software skills, e.g. Microsoft Office, Salesforce, Microsoft Teams
Identification with our core values: Sustainability, Openness, Enjoyment

Nice To Haves

Proven experience in a similar position and industry is advantageous

Responsibilities

Support the commercial organization with customer discussions on existing products through product presentations, demonstrations, trials and application studies
Support new products in close collaboration with product management through beta sites testing and demonstrations
Manage the assigned product line to achieve sales targets within the designated territory
Support account managers in the customer process, User Requirement Specifications (URS) analysis & technical response, and lead customer evaluations to help position products in line with the specific application requirements.
Provide proactive technical support, addressing inquiries and troubleshooting field implementation issues
Assist the Company by occasionally supporting the training of other Field Application Specialists and the Account Management team on assigned technologies or processes
Ensure training of customers on new technologies and support start-up operations
Support regional marketing initiatives
Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
Develop and foster strong relationships with accounts within the assigned territory
Gather, organize, and validate data on product performance and customer feedback, and report insights to identify features that may require modification to better align with customer needs.
Report on competitors' product implementation & presence within the territory through feedback to the Product Excellence and Commercial Teams, including a bimonthly report on territory activity to management
Occasional overnight travel will be required to support customer / sales, and to attend organizational meetings and trainings (~40-50%)

Benefits

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service