Field Application Scientist (LCMS, Small Molecule)
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. This opening is for a highly qualified and self-motivated individual to support our LC-MS instrumentation as a Field Application Scientist, with a strong focus on small molecule quantitation. As a member of the Thermo Fisher Scientific North Americas application support team, the candidate will work within a multi-disciplinary matrix team that includes regional sales representatives, marketing and service professionals, product development scientists, and engineers. Primary responsibilities will be to support the commercial field sales team by providing support for LC-MS instrumentation, focusing mainly on the small molecule mass spectrometry market, with an emphasis on either pharma or environmental applications. The support will mainly be at customer sites (within North America) and focus on rapidly jump-starting customers for future success.
Requirements
- A bachelor's degree (or higher) in chemistry, biochemistry, or a related scientific field and/or equivalent work experience.
- 2-3 years of hands-on technical experience with liquid chromatography and mass spectrometry instruments, software, data analysis, and techniques.
- Experience with quantitative LCMS workflows (e.g. Pharma QA/QC labs, US EPA methods) and associated sample preparation techniques.
- This position requires extensive contact with customers and therefore outstanding verbal and written communication skills are required.
- A proven track record to work independently and a strong work ethic is critical.
- Ability to travel up to 75%.
Responsibilities
- Conduct product training for customers in their laboratories, onsite training centers, or remotely, on the accurate use and application of instruments and software.
- Collaborate with customers and internal teams to customize applications and methodologies. This includes troubleshooting, method development, and data interpretation.
- May be responsible for collecting data from customer experiments or field trials, analyzing the data using statistical methods, and providing insights or recommendations based on the findings.
- Resolves and/or escalates customer issues & complaints.
- Deliver presentations to highlight the capabilities and benefits of solutions for various applications.
- Effectively communicate complex scientific concepts to diverse audiences.
- Work cross-functionally with internal teams, including marketing and sales, to support strategic execution of the customer training process.
- Deepen and broaden Thermo Fisher Scientific's customer relationships with key scientific and educational leaders.
- Assist in developing insightful content; examples include company hosted websites, videos, seminars, applications reports, eLearning material, etc.
- Stay informed about the latest scientific literature, methodologies, and regulatory requirements.
- Acts as a trusted expert to our customers to increase customer satisfaction and loyalty which contributes to the overall success of the business.
- Provide scientific support and counsel to internal teams and customers and identify improvement opportunities.
Benefits
- competitive remuneration
- annual incentive plan bonus scheme
- healthcare
- company pension/retirement
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- accident and life insurance
- short- and long-term disability
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
