Field Application Scientist

ElephasMadison, WI
Onsite

About The Position

Elephas, a Madison, WI-based biotechnology start-up company, is seeking a highly motivated Field Application Scientist to join our team. Applicants should be comfortable in a fast-paced and highly collaborative environment. A successful candidate will be eager to learn and flexible with strong analytical and problem-solving skills. Travel 50-75% is estimated for this position.

Requirements

  • Minimum MS degree in life sciences
  • 2-5 years of experience as an application specialist/scientist for a commercial life-sciences organization.
  • 3-5 years of life-science research lab experience (Oncology and/or Immunology highly preferred)
  • Demonstrated understanding of fundamentals of cancer, immunology, molecular and cellular biology.
  • Track-record of high performance in a dynamic and demanding customer/field support environment with an ability to maintain composure and provide outstanding experience.
  • Soft skills commonly obtained from customer service, sales, or business development with scientific background
  • Can articulate and bring feedback on platform performance and VOC to mother ship
  • Self-starter, able to work independently and take initiative
  • Strong analytical, critical-thinking and problem-solving skills
  • Detail-oriented with strong organizational skills
  • Excellent verbal and written communication skills
  • Great time management and ability to handle multiple initiatives and changing priorities
  • Ability to travel domestically and internationally on short notice for strategic account support.
  • Estimated travel of 50-75%.

Nice To Haves

  • Advance microscopy research or support experience
  • Engineering skills or background
  • Experience working with primary human tissue

Responsibilities

  • Primary global support resource for Elephas diagnostic platform, devices and products, including development of training and support materials
  • Provide hands-on on-site training on SOPs, protocols and devices for customers, and global partners until reaching defined proficiency and performance levels
  • Build positive relationships with customers and provide an outstanding customer experience
  • Participate in on-site and virtual quality audits of partner laboratories
  • Troubleshoot customer and partner inquiries
  • Work as part of internal team to develop service and support plans for new products in new markets and territories
  • Support sales and marketing professionals in achieving company financial targets
  • May present scientific and platform data at accounts, symposia or conferences
  • Represent Elephas at relevant commercial events including tradeshows and conferences
  • Maintain strong relationships with Elephas core team colleagues
  • Work in collaboration with business development, sales, marketing and product managers to establish customer-facing product and support materials.
  • Support internal R&D efforts as time allows.

Benefits

  • paid time off
  • health insurance
  • life insurance
  • flexible spending accounts
  • a 401(k) plan
  • stock options
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