Field Application Scientist

Elephas•Madison, WI

1d•Onsite

About The Position

Elephas, a Madison, WI-based biotechnology start-up company, is seeking a highly motivated Field Application Scientist to join our team. Applicants should be comfortable in a fast-paced and highly collaborative environment. A successful candidate will be eager to learn and flexible with strong analytical and problem-solving skills. Travel 50-75% is estimated for this position.

Requirements

Minimum MS degree in life sciences
2-5 years of experience as an application specialist/scientist for a commercial life-sciences organization.
3-5 years of life-science research lab experience (Oncology and/or Immunology highly preferred)
Demonstrated understanding of fundamentals of cancer, immunology, molecular and cellular biology.
Track-record of high performance in a dynamic and demanding customer/field support environment with an ability to maintain composure and provide outstanding experience.
Soft skills commonly obtained from customer service, sales, or business development with scientific background
Can articulate and bring feedback on platform performance and VOC to mother ship
Self-starter, able to work independently and take initiative
Strong analytical, critical-thinking and problem-solving skills
Detail-oriented with strong organizational skills
Excellent verbal and written communication skills
Great time management and ability to handle multiple initiatives and changing priorities
Ability to travel domestically and internationally on short notice for strategic account support.
Estimated travel of 50-75%.

Nice To Haves

Advance microscopy research or support experience
Engineering skills or background
Experience working with primary human tissue

Responsibilities

Primary global support resource for Elephas diagnostic platform, devices and products, including development of training and support materials
Provide hands-on on-site training on SOPs, protocols and devices for customers, and global partners until reaching defined proficiency and performance levels
Build positive relationships with customers and provide an outstanding customer experience
Participate in on-site and virtual quality audits of partner laboratories
Troubleshoot customer and partner inquiries
Work as part of internal team to develop service and support plans for new products in new markets and territories
Support sales and marketing professionals in achieving company financial targets
May present scientific and platform data at accounts, symposia or conferences
Represent Elephas at relevant commercial events including tradeshows and conferences
Maintain strong relationships with Elephas core team colleagues
Work in collaboration with business development, sales, marketing and product managers to establish customer-facing product and support materials.
Support internal R&D efforts as time allows.