Field Application Engineers – Servers (FAE)

Asus•Diamond Bar, CA

14h•Hybrid

About The Position

We are seeking an experienced Field Application Engineer (FAE) with proven technical expertise and leadership skills to support our customers, drive design wins, and lead strategic initiatives. The ideal candidate will be a strong communicator, able to interface between engineering, sales, and customer teams, while also mentoring other members and contributing to organizational growth. This is a hybrid role based in our Diamond Bar, CA office.

Requirements

Able to support, partner and answer pre-sales and post sales technical engineering questions to internal sales team and external
Ability to draw upon technical and/or product knowledge in configuration of ASUS or related products is a plus.
Experience in installing, configuring and maintaining server platform (rackmount, blade, tower), motherboards, CPU, (Intel Xeon, and AMD EPYC) and Memory, storage (SATA/NVMe), networking (10/25/100GbE).
Customer focused and analytical mindset with good verbal and written communication skills
Ability to multi-task and manage workflow priorities
Confident speaking in front of large groups and/or senior management
Focused on taking initiative to solve problems and create positive results
Excellent written and verbal communication skills in English
Strong background and experience with x86-based server architecture, familiarity with Firmware, Linux, BIOS, BMC, Windows and virtualization platforms.
College degree (Bachelor) in related field or 3+ year’s equivalent job experience
FAE for server products
Strong background and experience with x86-based server architecture
Solid hands-on hardware system experience and diagnostics skills.
Familiarity with Firmware, Linux, Windows and virtualization platforms.

Nice To Haves

Attention to detail is a must for projects, which may include many moving parts in the equation

Responsibilities

Lead technical discussions and troubleshooting efforts for complex customer issues.
Ability to work as highly technical problem solver, understand system architecture, hardware, and software interaction
Collaboration, Working with Sales, Engineering, Management, and Operation teams to initialize or support ASUS ISBG products.
Gathering business and application requirements from the customer, including forward interaction and promotion of ASUS products
Leading training and education efforts on ASUS and market technology, focused on customer needs and requirements.
Attend industry related trade show and j oint customer meeting
Travel may be required, and this may involve on-site customer visits, troubleshoots or tradeshow.
Provides technical leadership in Pre-Sales and oversee implementation of such solutions
Highly technical problem solver who understands system architecture, hardware and software interaction