Field Application Engineer

JDRF Electromag Engineering Inc.•Mississauga, ON

5d•Hybrid

About The Position

We are looking for a versatile and technically skilled individual to support the deployment and integration of our smart lighting control systems. This hybrid role involves a mix of scripting, technical support, light project coordination, and system-level testing—ideal for someone with a background in electrical systems, basic software skills, and customer-facing experience. - Software Development – Writing, testing, and debugging software for our smart lighting systems (Python required). -Engineering Team Support – Assisting in system testing, product development, and internal technical tasks. -Client Technical Support – Providing on-site and remote support, which includes travel. This position is open to a range of experience levels, and candidates will be assessed based on their experience, technical abilities and adaptability during the interview process.

Requirements

An undergraduate degree in Electrical/Computer Engineering, Networking and Telecommunications, Information and Communication Technology, or a related field.
Demonstrated success in a Field Application Engineering role or a similar product design or application engineering position (field or internal), with at least 1-2 years of experience in both hardware and software domains.
Exposure electrical wiring, wiring diagrams, and hardware setup.
Ability to clearly communicate complex technical details to both technical and non-technical audiences.
Proven ability to work under pressure, especially in response to customer issues and deadlines.
Excellent communication and interpersonal skills.
Willingness and ability to travel within Canada as required for client support and site visits.
A valid driver’s license and access to a personal vehicle.

Nice To Haves

Strong Python programming skills are preferred to assist with custom solutions and troubleshooting.
Familiarity with network performance and cybersecurity testing is beneficial.
Industry experience in lighting or smart building technology is an asset.
Understanding of wireless mesh network topology is beneficial.

Responsibilities

Develop and troubleshoot software related to our smart lighting solutions.
Write Python-based scripts and tools for product customization, automation, and testing.
Work with internal teams to enhance product features and optimize performance.
Conduct system-level testing to build expertise and replicate customer issues.
Set up test environments, analyze product performance, and contribute to R&D efforts.
Assist in designing and implementing solutions that integrate hardware and software components.
Support deployment projects, including documentation, configuration and scheduling coordination.
Help bridge communication between technical teams and project stakeholders to ensure smooth execution.
Provide hands-on support to customers, assisting with product setup, troubleshooting, and technical inquiries.
Conduct product demonstrations and training sessions for clients, ensuring smooth adoption of our solutions.
Gather customer feedback and relay insights to the product team for continuous improvement.
Participate in on-site visits as needed, requiring travel within Canada.