Field Application Engineer

ZEISS•Bloomfield, NJ

2d•Hybrid

About The Position

How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times. Location/Region: This position is located in Bloomfield, CT. Hybrid position with a bility and willingness to travel in the USA and internationally (35-50%).

Requirements

Bachelor’s degree in Engineering, Computer Science, or Physics (or equivalent experience)
Ability to read and interpret engineering drawings
Strong understanding of 3D mathematics and computer programming in modern scientific languages
Excellent verbal communication skills; comfortable presenting to small or large groups
Self-motivated and able to work independently
Ability to write clear, concise technical reports
Capable of teaching and training during product demos or customer sessions, clearly showing how ZEISS solutions solve customer problems
Strong problem-solving skills; able to work from problem statement to solution independently
Quick learner who can independently research and find solutions to customer measurement challenges

Responsibilities

Provide technical consultation to sales teams and the Industrial Metrology (IM) dealer network on advanced applications and systems
Ensure accurate technical information flows to the field sales force
Focus on advanced applications and the introduction of new ZEISS technologies into the North American market
Deliver technical training programs to sales personnel and dealer partners
Plan and perform high-quality customer demonstrations, both in-house and on-site
Provide after-sales technical support to help customers successfully use ZEISS systems
Conduct customer training to supplement the Applications Engineering team
Support all Carl Zeiss Industrial Metrology systems and respond to software/applications questions
Assist with software and system testing for product development, including filing performance reports
Offer applications expertise for project-related activities, including preparing quotes, analyzing inspection requirements, and estimating Gage R&R results
Implement quoted application items on-site
Support IT-related topics, including Windows OS, networking, and database management
Apply knowledge of Statistical Process Control (SPC) and Geometric Dimensioning & Tolerancing (GD&T)