Field Application Engineer (USA)

Rocsys•Portland, OR

36d•$80,000 - $110,000•Hybrid

About The Position

As an Application Engineer at Rocsys, you will play a critical role in ensuring the successful deployment and performance of our solutions across a wide range of vehicle platforms. As part of the Operations Delivery team, we will rely on you to be the key technical interface between our customers and internal teams and help drive adoption and continuous improvement of our innovative solutions. You will be the leading factor in integrating our ACD solutions with vehicle OEMs. You will support end-customers with the development, integration and up-time of custom applications. Finally, you will support our Field Service Technicians with commissioning our solutions and will provide remote support for customers.

Requirements

At least five years of experience in a similar technical or engineering role, ideally within a high-tech or mobility-related environment.
A bachelor’s or master's degree in engineering, preferably in Electrical, Software, or Mechatronics disciplines.
Strong technical aptitude and the ability to operate confidently within embedded hardware and software systems. You have sufficient expertise to support customer testing, troubleshooting, and integration activities.
A foundational understanding of programming languages such as Python, C/C++, and Rust, enabling effective communication with development teams and support for system-level testing.
A working understanding of mechanical and electrical design, including the ability to read and interpret CAD models and electrical schematics.
Familiarity with relevant electrical safety standards (e.g., UL) and experience working with vehicle communication protocols such as CAN and J1939.
Experience supporting or managing complex service operations, including collaboration with external service partners or customers.
A practical, hands-on approach combined with strong problem-solving skills and a customer-focused mindset.
Proficient in collecting, analyzing, and visualizing data using Power BI and similar analytics platforms
A person that thinks further than functional barriers and moves borders.
A team player that works towards success with their colleagues.
Tech savvy.
Hands-on, with a can-do mentality.
Proactive and dares to take decisions.
Comfortable in a fast moving, innovative & dynamic market and technology environment.
Available to work in the Portland office at least three days a week.
Willing to travel to U.S. clients.
Enthusiastic about working in a highly dynamic scale-up context
Self-motivated and able to work independently
A structured communicator (in writing and verbally)

Nice To Haves

Prior experience in electric vehicle (EV) charging technology is highly desirable and will be considered a strong asset.
Basic knowledge of wireless communication technologies, including Ultra-Wideband (UWB), Bluetooth, and WLAN, and how these are applied in real-world connectivity solutions.

Responsibilities

Lead Vehicle Integrations and Testing
Collaborate closely with OEM partners to integrate Rocsys systems into a variety of vehicle platforms, including electric trucks, buses, tractors, and automated guided vehicles (AGVs)
Design, configure, and manage testing environments to validate integration and performance under real-world conditions.
Conduct and support interoperability testing to ensure seamless operation across diverse vehicle types and models.
Deliver Customer Projects
Assist in commissioning Rocsys systems both remotely and, on-site at customer locations.
Provide timely and effective technical support during pilot deployments, ensuring customer satisfaction and successful project execution.
Contribute to the creation and refinement of technical documentation, including installation manuals, service guides, and best practice materials.
Monitor system behavior and analyze performance to present to external customers
Provide High-Quality Technical Support
Monitor system performance using remote diagnostic tools and digital platforms to proactively identify and resolve issues.
Perform remote or on-site maintenance, repairs, or upgrades as needed to maintain optimal system functionality.
Document technical findings and customer feedback and collaborate with the engineering and product development teams to inform product enhancements and continuous improvement efforts.
Support Cross-Functional Collaboration
Serve as a technical resource for internal stakeholders, including sales, business development, customer success, and product management teams.
Participate in pre-sales and post-sales activities by providing technical insight, solution validation, and customer education.
Contribute to the development and scaling of Rocsys’ U.S. operations by sharing ideas, improving processes, and supporting the growth of the technical support function.