Atomic Solutions Field Application Engineer

Agilent Technologies • US-CO-Remote Location, MI

5d • $84,160 - $131,500 • Remote

About The Position

Atomic Solutions Field Application Engineer

To support our customers’ success with Agilent ICP-OES and ICP-MS hardware and software we are looking for an enthusiastic individual to join our Professional Services consulting team. You will join a professional team of Field Application Engineers who support customers in the United States and Canada. You will be responsible for educating customers on the entire Agilent portfolio of ICP-OES and ICP-MS hardware and software and help them develop solutions to their specific application and analytical needs.

Your Role:
Your role is to provide our customers post sales technical and application support on Agilent's ICP-OES and ICP-MS atomic spectroscopy software and hardware products.
Delivery of customized consulting and application support both remotely and at customer sites. Overnight travel is required 75% time.
Interfacing with customers to answer questions and provide training using Agilent atomic spectroscopy products.
Contributing to the effective and expedient resolution of customer problems.
Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness.
Leads the design/delivery of integrated multiple technologies solutions; is the key contributor of technical expertise and business/ industry knowledge.
Mentoring peers, colleagues and partners to drive workflow and application expertise.
Understanding the needs of customers working in regulated environments.
Solves complex, high impact system/application engineering services problems.
Geographic Location
This role is open to candidates anywhere in the US who live with one hour drive of a major metropolitan airport. Must be willing to overnight travel by plane to anywhere in the US and Canada (minimum 75% of the time).

Requirements

• Bachelor's or Master's in Chemistry/Biochemistry/Engineering or another life-science discipline. Equivalent work experience will also be considered
• 2+ years of work experience with ICP-OES and ICP-MS solutions with a deep understanding of workflow and applications.
• Expertise in atomic spectroscopy techniques, workflows and solutions required.
• In-depth knowledge and experience in application implementation and troubleshooting
• Proficiency in the use of Microsoft Office Suite
• Available for flexible work schedule and business (minimum) 75% business travel and located within one hour of a major metropolitan airport.

Responsibilities

• Provide customers post sales technical and application support on Agilent's ICP-OES and ICP-MS atomic spectroscopy software and hardware products.
• Deliver customized consulting and application support both remotely and at customer sites.
• Interface with customers to answer questions and provide training using Agilent atomic spectroscopy products.
• Contribute to the effective and expedient resolution of customer problems.
• Provide information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness.
• Lead the design/delivery of integrated multiple technologies solutions; be the key contributor of technical expertise and business/ industry knowledge.
• Mentor peers, colleagues and partners to drive workflow and application expertise.
• Understand the needs of customers working in regulated environments.
• Solve complex, high impact system/application engineering services problems.

Benefits

• Eligibility for bonus
• Stock options
• Benefits
• Reimbursement for personal vehicle usage (in the US)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level