Field Application Engineer

Quaker Windows

2d•Onsite

About The Position

The Field Application Engineer works with the Engineering team to ensure the successful completion of field tests for new and existing projects. The position also performs job-site inspections and provides technical assistance to internal and external customers. When working at the Quaker campus, the Field Application Engineer will assist in the testing laboratory.

Requirements

Proficient with Microsoft Office software: Excel, Word, Outlook
Must have the ability to read architectural drawings, shop drawings and factory orders
Operate precision measurement devices to perform inspection
Must maintain valid driver's license
Proficient in AutoCAD, SolidWorks or other drafting software
Reading and Comprehension Skills
Resourceful / Proactive in Gathering Information, Sharing Ideas and Trouble Shooting
Independent Judgment and Collaboration
Presentation Skills
Excellent Written and Verbal Communication Skills in the English Language
Customer Service Focused

Nice To Haves

Bachelor's Degree in a Relevant Area of Specialty preferred
American Architectural Manufacturers Association (AAMA) Installation Master Certification preferred

Responsibilities

Observe the completion of product tests in the field and installations to ensure compliance with company & industry standards
Job-site inspection of product and installation
Witness certification testing at third party testing sites
Conduct root-cause analysis to identify source of known quality issues
Meet with customers & general contractors onsite to review findings and establish appropriate countermeasures
Compile data to produce reports and documentation relevant to assigned projects of high complexity
Timely respond to questions from customers, managers, co-workers
Timely produce accurate expense reports
Periodically complete lab assistant duties such as building wood bucks, installing products into wood bucks, helping run prototype units, running the test wall or putting drawings together for product revisions
Prompt and regular attendance at an assigned work location.
Interact and communicate with employees and customers in an appropriate manner.
Periodic availability on site to confer with staff members with whom the employee must interact on a regular basis.
Communicate via email, prepare reports and work schedules.
Review and analyze data and information concerning product tests.
Plan, prioritize and monitor testing activities.
Complete assigned tasks/projects in a timely manner.
Observe safety and security policies and procedures, including proper use of Personal Protective Equipment; report potentially unsafe conditions; and use equipment and materials properly. Follow job-specific safety requirements such as Ladder Safety, Power and Manual Tool Safety, Safe Lift and Scaffold Safety. The individual must follow all safe driving laws and any on-site safety requirements.