Field Application Engineer / Warranty Manager

Comau•Southfield, MI

5d•Onsite

About The Position

This position is considered a dual role, with 80% of the time dedicated to Field Applications Engineering and 20% to Warranty Management. The Field Application Engineer provides technical expertise to help customers find the best after-sales solutions for their needs, covering all Comau businesses (Body and general assembly, Powertrain assembly, Powertrain machining, Electrification). This role combines engineering knowledge with sales and after-sales techniques to boost company revenue. The Field Application Engineer maintains client relationships to ensure smooth installation of equipment and after-sales services, audits internal processes, and makes recommendations for promoting new after-sales services. The Warranty Manager facilitates all warranty-related issues, including coordinating with vendors and manufacturers. This includes developing work schedules according to budgets and workloads, scheduling warranty appointments and service, and educating customers. The role also involves consulting with managers or other personnel to resolve problems related to equipment performance, output quality, or work schedules.

Requirements

Diploma/degree in Engineering is preferred
Several years of experience in customer support, including on site
In-depth mechanical knowledge and application
Quality and safety awareness and knowledge
In-depth Customer Care/After Sales process knowledge (Warranty, Spare parts, Training, Service)
Customer relationship management skills and experience
Well-versed in MS Office tools
In-depth knowledge of Comau products and solutions.

Responsibilities

Ensure the operational after sales business in the North America region.
React promptly and effectively to customer needs.
With a proactive approach, assess customers to understand their specific Customer Care needs, maintaining and improving current relationships and building new ones.
Act as a liaison between the customer and the Customer Care teams (Warranty, Spare Parts, Service, Training).
Organize onsite interventions across North America and support the Customer Care team for on-site after sales contracts and repairs.
Coordinate the health assessment of the equipment at the customer site to generate new spare parts orders, and training or production support needs.
Coordinate between the customer and the Warranty team regarding warranty claims.
Support with the identification of customer training needs.
Manage and update the customer database.
Develop work schedules according to budgets and workloads.
Schedule warranty appointments and service while educating customers.
Consult with managers or other personnel to resolve problems related to equipment performance, output quality, or work schedules.