Field Account Representative, Charleston SC
About The Position
The Health Systems Field Account Representative serves as the face of McKesson at assigned customer locations. This is not a sales role—it is a hands-on, field-based customer support position focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being on-site for shipments, assisting with onboarding, troubleshooting issues, and ensuring timely follow-up on all customer needs. Success in this role requires a strong sense of urgency, accountability, and professionalism, particularly when resolving challenges in real-time with customers.
Requirements
- Bachelor’s degree or equivalent experience preferred
- Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
- Valid Driver’s License
- 7 year Motor Vehicle Report completed during pre-employment
Nice To Haves
- 2+ years of customer facing, operations, or field support
- Proven successful in providing a hands-on, solution-oriented approach
- Ability to remain professional and composed in high-pressure situations
- Demonstrated urgency and responsiveness—understands that follow-up must be timely and proactive
- Excellent communication and relationship-building skills
- Ability to problem solve in real time, often on-site with customers
- Comfortable working independently in a field-based environment
- Strong organizational skills with attention to detail
- Proficiency in MS Office and familiarity with ordering/technology systems
- Experience in medical, healthcare, or distribution environments
- Familiarity with supply chain, logistics, or inventory processes
- Experience supporting customer onboarding or implementation activities
Responsibilities
- Serve as the primary on-site representative for McKesson at customer locations
- Build strong, professional relationships as a trusted partner and problem solver
- Maintain composure and professionalism when addressing customer concerns or service issues
- Support new customer onboarding, including: Assisting with initial setup and ordering processes, Being physically present during early shipments and go-live activities, May assist with unboxing and basic setup of equipment/supplies when needed to ensure a smooth start
- Be on-site to oversee shipment arrivals and validate order accuracy
- Identify and resolve discrepancies, including: Missing items, Damaged shipments, Backorders
- Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly
- Execute service visits at assigned health system customer locations
- Reinforce the McKesson value proposition to local stakeholders
- Support implementation of contract expectations, account plans, and customer-specific strategies
- Drive customer satisfaction through: Service level performance, Responsiveness, Reliability and follow-through
- Introduce new products as driven by formulary changes and product conversions
- Educate customer staff on ordering systems and product usage
- Support alignment to formulary adherence and utilization goals
- Demonstrate a high sense of urgency: Rapid follow-up on customer requests, Proactive communication on delays or issues
- Collaborate cross-functionally with internal teams, including: Warehouse/logistics, Sales leadership, Field Vice President
Benefits
- 16 Days PTO
- 12 Paid Holidays
- Company Matched 401K
- Health Benefits available the 1st of the month after starting
- Company Vehicle or Monthly Allowance of $668
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
