Field Account Representative

Opus•Lombard, IL

10d•$60,000 - $70,000•Onsite

About The Position

This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance. The role involves generating leads, identifying suitable businesses, ensuring customer retention, and maintaining operational compliance for partner locations. The representative will monitor performance, resolve complaints, ensure facilities are staffed and operating, provide direction and coaching, maintain records, perform site evaluations, and ensure documentation accuracy. The role also involves developing operating policies and analyzing the effectiveness of partner locations, with duties assigned by the Operations Manager.

Requirements

3+ years of previous sales experience.
B2B experience.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Excellent verbal and written communication skills.
Strong computer literacy and typing skills.
Exceptional multitasking and organizational skills.
Ability to work independently with minimal supervision.
Ability to identify areas for improvement, make suggestions, and help develop improvement plans.
Proven experience handling sensitive and confidential information.
Proactive self-starter with the ability to be flexible and adapt in a fast-moving, results-oriented work environment.
2-5 years of leadership or supervisory experience
Valid driver’s license and clean driving record
High school diploma required
Some college preferred or equivalent combination of education and experience

Responsibilities

Generate leads via outbound calling, email, and prospecting within the assigned territory.
Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program
Ensure customer retention by maintaining strong relationships with clients
Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations.
Monitors and maintain performance and quality standards of partner locations and sites.
Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required.
Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours.
Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel.
Maintain accurate records of site evaluations and performance metrics.
Performs site evaluations for prospective and existing partner locations.
Ensures appropriate contracts, agreement, payment, and related documentation is accurate and up to date.
Develop and recommend operating policies, objectives, and changes required to ensure goals are achieved.
Analyze and assess the effectiveness of all partner locations.
Perform other duties as assigned by the Operations Manager