Field Account Representative

PGNA INC•Houston, TX

9d•Hybrid

About The Position

The Field Account Representative for Customer Care plays an active and vital role in the success of customers and boosting the rapid growth of Conair's suite of post-equipment sale offerings. This role is responsible for planning and conducting activities that will result in increased sales of Service Contracts, Preventive Maintenance, Spare Parts, Training, Extended Warranties, and other value-added services. The sales effort requires the skillset to translate the Customer Care value proposition into real-world business value. This opportunity is for individuals excited about sharing knowledge, working with customers, exploring new technologies, and traveling to new destinations. Conair manufactures and markets over 450 different products, including resin-drying systems, blenders, feeders, material-conveying systems, temperature-control equipment, and granulators. Their extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems, and downstream equipment for pipe and profile extrusion. Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems.

Requirements

Degree in Business Administration, Engineering/Technology, or related field; OR 2+ years of relevant work experience in sales, customer service, or industrial environments.
Interest in growing into a Business Development Manager role.
Strong communication skills—both verbal and written.
Demonstrated ability to build rapport and maintain relationships.
Foundational understanding of sales processes; experience with CRM tools preferred.
Ability to listen effectively, ask qualifying questions, and identify customer needs.
Basic technical aptitude and willingness to learn industrial equipment solutions.
Strong organization skills, attention to detail, and ability to manage multiple priorities.
Self-motivated with a strong sense of urgency and follow-through.
Ability to work cooperatively with cross-functional teams over time.

Nice To Haves

Experience in industrial manufacturing or technical product environments.
Prior exposure to subscription services, support contracts, or aftermarket sales.
Experience with Salesforce or equivalent CRM.
Experience with SAP or equivalent ERP.

Responsibilities

Planning and conducting campaigns, coordinating optimum bundling of aftermarket offerings, and engaging in proactive sales visits and calls that lead to initial and renewed sales of products.
Serving as a primary point of contact for customers on the sale and management of aftermarket products, achieving quotas and goals.
Identifying potential customers and new opportunities for aftermarket services.
Making proactive outbound calls and emails to support sales campaigns and generate qualified leads.
Assisting in educating customers on the value of service contracts, preventive maintenance, and other Customer Care offerings.
Building and maintaining positive relationships with customer personnel involved in equipment operation and maintenance.
Supporting the sales cycle by gathering customer requirements, documenting needs, and preparing handoffs for Business Development Managers.
Maintaining accurate records of interactions, opportunities, and activities in CRM systems.
Coordinating bundling, upsell opportunities, and follow-up actions as directed.
Participating in forecasting activities by tracking trends and reporting feedback from the field.
Assisting with the execution of sales and marketing campaigns for aftermarket products.
Supporting trade shows, conferences, and customer events—including preparing materials and answering basic inquiries.
Collaborating with internal departments to help structure and implement customer care offerings.
Analyzing customer feedback and sales data to identify potential opportunities.
Understanding customer pain points and communicating them internally to help refine value-added solutions.
Learning and applying consultative selling techniques to address business challenges for customers.