Field Access Specialist- Upstate New York

UCB•Buffalo, NY

16h•$122,600 - $176,400•Hybrid

About The Position

The Field Access Specialist (FAS) plays a crucial role in ensuring patients have timely and successful access to UCB medications. This position involves engaging with healthcare providers to educate them on navigating payer barriers, effectively bridging the gap between a prescriber's clinical decision and the initiation of patient treatment. The FAS supports various sites of care, including private practices, group practices, Academic Medical Centers, Integrated Delivery Networks (IDNs), Integrated Health Systems, and Private Equity/Venture Capital Backed Dermatology Groups, providing education on local, regional, and national payer coverage, pharmacy benefits, and payer policies for UCB Immunology medicines. This is a non-promotional role within the UCB Market Access, Access and Reimbursement Department.

Requirements

Bachelor's Degree
8+ years of experience in biopharmaceutical or related fields of: Market Access-related positions, Sales, Sales Leadership, Learning and Development/Training, Medical Affairs (MSL), Thought Leader Liaison (TLL), Marketing, Patient Services, Account Management or reimbursement and/or patient access experience within a Specialty Pharmacy, Academic Medical Centers/IDNs, Hub Service Vendors, or healthcare provider settings
4 years of experience in Coverage/Access, Reimbursement, or Account Management or equivalent experience in related healthcare, pharmaceutical, or payer environments
Must have a valid US Driver’s License and with no more than 3 moving violations in the past 2 years
Must reside within assigned territory.

Nice To Haves

Experience in Dermatology, Rare Diseases, Oncology, Immunology, or other therapeutic areas requiring advanced medical knowledge and complex medical treatment support.
Familiarity with HUB services for patient referrals, benefit verification, coverage, and affordability for specialty and biologic medications
Demonstrated ability to navigate complex healthcare systems, manage stakeholder relationships, and drive access solutions.
Strong understanding of U.S. and State regulatory environments, including evolving payer coverage, access, and reimbursement practices.
Project Management experience is a plus.
Knowledge of the US payer and reimbursement systems, including commercial insurers, Pharmacy Benefits Managers, Specialty Pharmacies, Medicare & Medicaid Services (CMS) policies, especially Medicare Parts B and D, Medicaid (fee for service and managed).

Responsibilities

Supports all Dermatology accounts prescribing UCB medicines with an enhanced focus on new account experiences.
Educates and partners with office staff to embed functional processes and seeks continual operational improvements for patient care.
Monitors data dashboards and communicates with internal and external partners to intervene in escalated cases where a patient's access to medicine is at risk.
Works closely with HUB case managers to ensure accounts and patients are fully supported, monitoring authorizations, appeals, and shipments to meet expectations and deadlines.
Identifies operational issues needing attention and partners for a smooth transition to commercial Specialty Pharmacies (SP).
Partners internally with the SP NAE team to escalate situations and cases requiring intervention at the SP, and responds to SP requests for field support on patient cases.
Educates and supports IDN/Academic SPs to ensure internal processes lead to patients receiving their UCB medicine.
Communicates and collaborates daily with multiple internal stakeholders, including Regional Sales Leads (RSL), District Sales Leads (DSL), and Clinical Account Specialists (CAS).
Collaborates with peers on the Field Access team to solve problems or escalate payer-related issues.
Leads field-based initiatives when payer changes affect a local, regional, or national market, educating accounts on changes and necessary steps to ensure patient care.