Field Access & Reimbursement Manager

MiniMed•USA-FL, FL

1d•Onsite

About The Position

At MiniMed, we’re focused on making every day a better day for people living with diabetes. Central to this mission, is ensuring patients and their HCPs can navigate health plan coverage requirements so patients can start and stay on therapy. We have created a new position in the US market access organization, a Field Access & Reimbursement Manager (ARM). This role offers the opportunity to be a part of a growing team dedicated to advancing patient access to MiniMed’s portfolio of diabetes technology. The Field Access & Reimbursement Manager is the primary field-based lead for market access education, assistance, and issue resolution with healthcare providers (HCPs), and their office staff to facilitate appropriate patient access to MiniMed’s diabetes therapies and technologies. This role serves as the lead reimbursement and access subject matter expert, spending approximately 70 percent of time in the field supporting HCP offices with prior authorization requirements, documentation needs, and payer-related and fulfillment access challenges. The role also functions as the primary point of contact for triaging access issues to internal teams such as DME and PBM account management, retail pharmacy or distribution, ensuring timely and compliant resolution.

Requirements

Bachelor’s degree in healthcare or business/public administration
5+ years of experience in reimbursement, market access, patient services, or field-based healthcare support roles

Nice To Haves

Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationships, or experience in working with patient support HUB services
Ability to establish relationships, collaborate, and influence across a matrix organization
Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner
Relevant certifications in prior authorization and/or billing and coding
Strong market access acumen as it relates to payer approval processes and appeals for both pharmaceutical and medical device products
Deep understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement of medical devices and durable medical equipment
Demonstrated expertise with both pharmacy and medical device coding and billing

Responsibilities

Serve as a field-based reimbursement and access expert for assigned geography
Provide compliant education to HCPs and office staff on reimbursement processes, payer coverage criteria, prior authorizations, and documentation requirements
Support HCP offices in understanding payer-specific requirements to facilitate accurate and timely submissions
Identify systemic access barriers and support resolution strategies within established policies and procedures
Build strong, collaborative relationships with HCPs and office personnel as a trusted reimbursement and patient access resource
Act as the primary field contact for HCP-reported reimbursement and access challenges.
Triage cases appropriately to DME and PBM account management, retail pharmacy, distribution, or other internal access support functions based on issue type and complexity
Partner cross-functionally to ensure seamless handoffs, clear accountability, and timely follow-up with sales team
Monitor case progress and outcomes, ensuring alignment with customer expectations and internal service standards
Collaborate with Sales, Market Access, Patient Services, Legal, Compliance, and other internal stakeholders to support aligned customer engagement.
Capture, synthesize, and communicate field insights related to payer policies, access trends, and reimbursement challenges.
Provide feedback to internal teams to support continuous improvement of access programs and resources
Stay current on reimbursement policy changes, payer landscape dynamics, and diabetes market trends.