Fiduciary Officer/Sr. Fiduciary Officer
ESL Federal Credit Union•City of Rochester, NY
•Hybrid
About The Position
The role of a Fiduciary Officer involves developing, administering, and supporting fiduciary accounts while maintaining the highest service standards and fiduciary compliance. The individual in this role will act as an expert in administering, communicating, managing client relationships, new business development and interpreting legal documents.
Requirements
- Bachelor’s degree or 4 years equivalent directly related experience
- Minimum of 7 years proven trust experience; may consider relevant combination of experience in financial services, legal, operations, compliance or audit.
- Must include client facing interaction and documentation and/or generation experience.
- Demonstrates discretion, empathy, and professionalism when navigating sensitive family and financial matters
- Highly detail-oriented with a commitment to accuracy and timeliness
- Explains complex fiduciary concepts in a respectful, clear manner
- Builds trust and rapport with clients, colleagues, and external partners
- Adapts well to changing legal and regulatory environments
- Collaborates effectively across departments and disciplines
- Maintains ethical integrity and sound judgment in decision-making
- Bachelor’s degree or 4 years equivalent experience in business, finance, mathematics, accounting, or a related field
- 10+ years of experience in trust administration or a related field (legal, compliance, auditing, or operations may be considered)
- 5+ years in a client-facing capacity
- Demonstrated experience interpreting legal documents or contributing to lead generation activities
Nice To Haves
- Bachelor’s degree and a minimum of 10 years of directly related experience
- Additional industry certifications (CTFA, CFP, RP, CEPS, etc.)
- Willingness to obtain advanced degree or industry certifications.
- Master's degree or JD preferred
Responsibilities
- Review client relationships, interpreting legal documents, prepare reports and communications for clients and outside advisors.
- Maintain high levels of customer service for all Wealth clients and ESL FCU members.
- Perform and approve account regulatory reviews, prepare discretionary distribution requests, complete operational duties for client accounts
- New Account and Trust Acceptance Committee voting member
- Assist in maintaining and developing trust company operations, policies and procedures
- Ongoing responsibilities with trust operations and trust systems
- Develop and maintain operational efficiencies in efforts of achieving business and compliance objectives
- Participate in the development and onboarding of new fiduciary business
- Provide team backup when needed
- Assist team members and also be able to lead in business activities
- Work with COI’s to strengthen relationships
- Continue to education ESL FCU members, employees and the outside community about ESL Trust Services
- Utilize technical knowledge of fiduciary standards, tax and operations to provide the best customer experience for new and existing clients.
- Comply with NYS Department of Financial Services trust regulations
- Adhere to ESL FCU guidelines, policies, and procedures
- Remain up to date on industry rules and best practices thru continuing education
- Cultivate and maintain productive working rapport with ESL personnel on all levels
Benefits
- wellness program
- family assistance plan
- 401k with match
- paid volunteer time
- Learning & Development training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
