Fibroscan Technician- Gastroenterology

Beth Israel Lahey Health•Boston, MA

10d•Hybrid

About The Position

The Gastroenterology department is seeking a full-time Fibroscan Technician to work 40 hours per week, Monday-Friday, day shift. This role provides direct patient care by performing fibroscans, preparing reports for physician signature and billing, and traveling with a portable fibroscan to other BILH locations. The technician will also perform administrative responsibilities including scheduling/confirming fibroscan appointments, answering phones, scheduling Liver Center outpatient appointments, and capturing prior authorizations. Incumbents must be Certified by the Manufacturer of the Fibroscan. This position has a significant impact on the first impression patients and visitors experience when calling or arriving into the outpatient units. Incumbents will provide a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful.

Requirements

High school diploma or GED required.
0-1 years related work experience required.
Certification in Fibroscanning by Manufacturer of equipment to be obtained within 6 months of employment.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.
Competent to provide patient care to young adults (16-30 years) and middle-aged adults (30-60 years).

Nice To Haves

Associate's degree preferred.

Responsibilities

Performs fibroscans in Boston location as well as off-site locations.
Schedules/confirms all fibroscans in all locations in order to organize and maintain an excel spreadsheet used for statistical purposes.
Captures referral and prior authorizations for fibroscans.
Works independently when traveling to off-site locations.
Interacts professionally with both patients and Physicians in all locations.