Fiber Technician - Dekalb, Sycamore, IL
About The Position
Metronet is seeking an energetic Fiber Technician to join their team in Dekalb/Sycamore, IL. This role involves performing basic to advanced installations, disconnects, and service changes for high-speed internet and phone services for both residential and business customers. The technician will also provide basic troubleshooting and repair for services from the fiber terminal or ONT to customer electronic devices. The company emphasizes delivering cutting-edge technology with exceptional customer care, utilizing 100% fiber-optic technology for fast internet speeds. Metronet values its associates and is dedicated to their growth and success, offering a rewarding career in technology.
Requirements
- High School Diploma or GED.
- Physical ability to work from a kneeling or standing position for long periods.
- Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
- Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
- Able to lift and carry loads of up to 75lbs including ladder.
- Ability to work with basic hand tools and other specialized equipment with training.
- Operate and maintain company vehicle/equipment safely and professionally.
- Valid driver's license/satisfactory driving record.
- Willingness to work as a team and independently.
- Must be legally authorized to work in the U.S.
Nice To Haves
- Experience with a telecom / fiber company preferred but not required.
Responsibilities
- Install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
- Provide in-depth customer education on all Metronet products and services.
- Earn commissions by explaining Metronet services and products to all customers.
- Be professional with customers and fellow associates.
- Work towards meeting key performance metrics.
- Other job-related duties as requested.
Benefits
- 80% of Medical premiums paid for by the company
- Company-paid Disability and Life insurance
- EAP (Employee Assistance Program)
- 401(k) company match dollar for dollar up to 6%
- Equipment and resources provided on day one
- Opportunities for advancement
- Professional development programs
- Associate perks and discounts
- Discounted Metronet service in our serviceable area
- Company-paid logo attire/uniform
- Tools, equipment, and training provided
- Company vehicle and fuel card
- Cell phone allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
