Fiber Optic Installation & Repair Technician (FTTH)

Buck's Communications•St. Stephen, SC

2d•$1,800 - $5,000•Onsite

About The Position

Buck's Communications is seeking experienced Fiber Optic Installation & Repair Technicians (FTTH) to support a rapidly growing fiber internet provider in Berkeley County and surrounding South Carolina markets. The role involves installing, activating, troubleshooting, and repairing Fiber-to-the-Home (FTTH) internet services. Buck's Communications has a 45-year reputation for quality, professionalism, and customer service, aiming to build a team for long-term careers in the fiber industry. The company offers competitive compensation, consistent work, long-term project opportunities (anticipated 5-6 years), client-specific onboarding, assistance with tools and relocation for qualified technicians, and paid training. A unique "Make-Ready" process allows for 4-6 installations per day with fewer delays.

Requirements

Previous FTTH Installation & Repair experience.
Take pride in producing quality work.
Provide exceptional customer service.
Work safely and efficiently.
Can operate independently while meeting production expectations.
FTTH installation and troubleshooting experience.
Fiber splicing / termination experience.
Knowledge of ONTs, Wi-Fi routers, and residential networking.
Experience working with aerial and underground drops.
Strong customer service and communication skills.
Mechanical aptitude and technical troubleshooting ability.
Ability to work independently.
Ability to work indoors and outdoors in varying weather conditions.
Ability to work in attics, crawl spaces, and on ladders.
Ability to lift and carry 60 pound ladders, tools, and materials.
Valid driver's license with a satisfactory driving record.
Ability to pass required background screening and drug testing.
Professional appearance and commitment to customer satisfaction.
Reliable transportation to assigned work areas.
Supply and maintain own professional work vehicle, tools, equipment, insurance, and operating expenses.
White work van or truck with ladder rack preferred.
Clean, organized, customer-presentable vehicle.
Dependable and well-maintained vehicle.
28-foot extension ladder with cable hooks.
Fusion splicer.
Optical Light Meter.
Visual Fault Locator (VFL).
Standard FTTH hand tools.
Steel or Composite toe / shank, 7” lace-up boots with 1” heel.
Smartphone or tablet capable of running required work applications.
Valid Driver's License.
Vehicle Registration.
Auto Liability Insurance.
General Liability Insurance.
Umbrella Liability Insurance.
Workers' Compensation Insurance where required by state law.

Nice To Haves

Experience with Spectrum.
Experience with Comcast.
Experience with AT&T.
Experience with DIRECTV.
Experience with Dish Network.
Experience in related industries including Alarm & Security, Structured Cabling, Electrical, HVAC.
Mechanically inclined, dependable, and eager to learn.

Responsibilities

Provide residential fiber installation, activation, maintenance, and repair services.
Represent Buck's Communications and client with professionalism and exceptional customer service.
Complete aerial or underground drop work when required.
Install Network Interface Devices (NIDs) or house boxes.
Splice/terminate, clean, test and verify fiber optic connections.
Use light meters, VFLs, and other diagnostic equipment.
Install and provision Optical Network Terminals (ONTs).
Install inside wiring by poke through, wall fish or crawl fish.
Connect customer-owned networking equipment.
Troubleshoot fiber and customer equipment issues.
Educate customers on their new fiber internet service and equipment.
Provide outstanding customer service during every visit.
Complete work safely while following client standards and company procedures.
Document completed work using required mobile applications.