Fiber Installation Supervisor
Star Construction•Charlotte, NC
•Onsite
About The Position
Prince Telecom is seeking a Telecom Supervisor to oversee our team of FTTH installation technicians in the Charlotte, NC area. This is a full-time position with opportunities for growth and a supportive environment.
Requirements
- Minimum of 1 year fiber optic or cable installation experience.
- At least 18 years of age or older
- Must live within 50 miles of Charlotte, NC.
- High School Diploma or G.E.D.
- Available to work a very flexible schedule.
- Able to work in a fast paced time sensitive environment
- Ability to handle multiple tasks and last-minute changes
- Must have exceptional customer service experiences
- Valid driver's license and a good driving record.
Nice To Haves
- Former supervisory experience a plus.
Responsibilities
- Supervise a team of FTTH in-home and SMB installation technicians
- Coach, counsel, and evaluate performance of field staff.
- Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
- Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
- Develop procedures and implement them to better organize the team/department.
- Assign duties, responsibilities, and scope of authority to technicians.
- Assist in recruitment and training efforts.
- Assist in warehousing and logistics support as needed to supplement the warehouse staff
- Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
- Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
- Perform quality control inspections to correct and coach any issues found
- Interface with customers to resolve complaints and damages resulting from installation work
- Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
- Perform other duties not listed here, as they arise, and as they are assigned to you
Benefits
- Company issued vehicle, cell phone, tools, PPE, etc...
- Weekly Paychecks
- Growth Opportunities
- Paid Time Off
- Parental Leave
- Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
