Fiber I&R Technician - Gatesville, TX

CS Contract Solutions•Gatesville, TX

2d•$104,000 - $208,000•Onsite

About The Position

The Fiber I&R Technician installs, maintains, and repairs fiber optic internet services for residential and commercial customers. This is a full-time, W-2 position with CS Contract Solutions, where employees are deployed to work on behalf of telecom carrier clients. As a field technician, flexibility with work locations is required as client project needs shift. The role involves delivering high-quality installations and providing clear product education to customers.

Requirements

Must have your own truck, van, or SUV with a ladder rack, plus your own tools and safety equipment per the company's required checklist.
Smartphone, laptop, and Microsoft Excel required.
Ability to lift up to 80 lbs unassisted.
Effective communication and interpersonal skills, with the ability to multi-task and work as part of a team.
Must pass background check, MVR screen, and drug test.
Ability to work overtime and weekends depending on customer and client needs.

Nice To Haves

Fiber optic internet and home phone service experience preferred; paid training provided for all skill levels.

Responsibilities

Install, maintain, and repair fiber optic systems — including placing aerial or buried drops and interior/exterior wiring — for residential and commercial customers.
Complete pre-install work orders and post-install service verification, confirming internet, phone, and (if applicable) TV service performance before leaving the job site.
Provide clear product education to customers to ensure satisfaction and reduce repeat visits.
Observe all safety rules and OSHA regulations, including safe work at heights and in confined spaces.
Keep scheduled customer appointments, and log work orders and time accurately using internal systems.
Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
Assist other technicians and adapt to new processes and information as the job requires.