Fiber I&R Technician - North Carolina
About The Position
The Fiber I&R Technician installs, maintains, and repairs fiber optic internet services for residential and commercial customers in North Carolina. This is a full-time, W-2 position with CS Contract Solutions, where you will be employed directly by CS and deployed to work on behalf of their telecom carrier clients across your assigned region. As a field technician, you must be flexible with work locations as client project needs shift, and you'll be expected to deliver world-class quality installations along with clear product education for every customer. The role requires a paid one-week training program in Bedford, NH, including travel and overnight lodging, shortly after hire.
Requirements
- Must have your own truck, van, or SUV with a ladder rack, plus your own tools and safety equipment per the company's required checklist.
- Smartphone, laptop, and Microsoft Excel required.
- Ability to lift up to 80 lbs unassisted.
- Effective communication and interpersonal skills, with the ability to multi-task and work as part of a team.
- Must pass background check, MVR screen, and drug test.
- Ability to work overtime and weekends depending on customer and client needs.
Nice To Haves
- Fiber optic internet and home phone service experience preferred; paid training provided for all skill levels.
Responsibilities
- Install, maintain, and repair fiber optic systems — including placing aerial or buried drops and interior/exterior wiring — for residential and commercial customers.
- Complete pre-install work orders and post-install service verification, confirming internet, phone, and (if applicable) TV service performance before leaving the job site.
- Provide clear product education to customers to ensure satisfaction and reduce repeat visits.
- Observe all safety rules and OSHA regulations, including safe work at heights and in confined spaces.
- Keep scheduled customer appointments, and log work orders and time accurately using internal systems.
- Maintain minimum acceptable metrics for Repeats, Productivity, and Completions.
- Assist other technicians and adapt to new processes and information as the job requires.
Benefits
- health, vision, and dental insurance
- PTO
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
