FFC Operations Support Supervisor

Lowe's Companies, Inc.•Beaumont, CA

1d•$70,800 - $118,300•Onsite

About The Position

The FFC Operations Support Supervisor is responsible for driving compliance with daily safety requirements and building a culture of safety among subordinates and peers. This role involves tracking key performance indicators across administrative support, inventory, and quality assurance, and supporting FFC services by complying with policies and procedures. The supervisor will assist with physical inventory, interacting with various IT, corporate, and warehouse management systems to investigate and fix complex technical issues. They will also participate closely in inventory system testing and integration, create reports for inventory visibility, and research inventory-related issues. Additionally, the role includes developing monthly reports on inspection and audit performance, auditing customer fulfillment and store replenishment orders, and evaluating/recommending alternative auditing procedures. The supervisor will interpret and support quality policies, implement guidelines for compliance, and adhere to quality processes, identifying issues and gaps. They will perform delivery management, oversee load planning and allocation, and report quality metrics to leadership. Developing new methods to resolve issues, troubleshooting emergency situations, and analyzing operational needs are also key functions. The supervisor will lead efforts in administrative, inventory, and quality tasks, support training, and communicate effectively with associates. They will monitor productivity, drive continuous improvement, approve off-standard hours, set clear expectations, provide feedback, and offer developmental opportunities. The role also involves participating in the hiring process, training new hires, resolving conflicts, sponsoring associates through change, and responding to incidents. Collaboration with other FFC teams is essential for consistent processes.

Requirements

Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
Basic math and reading comprehension skills
Basic computer skills, including working knowledge of Microsoft Office
Proven record of complying with safety requirements
Experience building a culture of safety among subordinates and peers

Nice To Haves

Leadership experience with direct report responsibility
Experience mentoring and coaching others
Experience monitoring the work of others to ensure quality
Experience managing resources, time, and budgets
Experience working with and communicating to leadership all levels of the organization
Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
Bi-lingual skills, if applicable to the facility

Responsibilities

Drives compliance with daily safety requirements and builds/sustains a culture of safety among subordinates and peers
Keeps track of key performance indicators across functions including administrative support, inventory, and quality assurance
Supports FFC services and complies with policies and procedures
Assists FFC with physical inventory interacting with various IT, corporate, and warehouse management systems to investigate and fix complex and technical issues
Participates closely in inventory system testing activities and integration which requires in-depth knowledge of the various systems
Creates reports that provide the FFC with visibility to inventory issues
Research issues related to daily, weekly, monthly, or yearly inventory reports for FFC
Develops monthly reports showing inspection and audit performance and improvement opportunities.
Audits for customer fulfillment orders and store replenishment orders
Evaluates and recommends alternative auditing procedures for continuous improvement
Interprets and supports quality policies and implements guidelines to ensure compliance with quality standards and documents
Adheres to quality processes identifying issues and gaps in current processes or documents
Performs delivery management overseeing load planning and allocation
Reports quality metrics to leadership
Develops new methods to resolve identified issues
Troubleshoots and manages emergency situations assessing best solution and utilizing most effective and efficient resources
Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems reporting discrepancies and/or unsafe conditions recommending and implementing corrective actions
Leads efforts driving administrative, inventory, and quality core tasks and supports training, education and upskilling as needed
Communicates effectively with associates regarding business objectives or current issues
Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
Approves off standard hours for associates ensuring accurate accounting of performance for team
Sets goals and communicates clear expectations for associates providing timely and constructive feedback
Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
Works with associates to build a work environment of engagement and inclusion
Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and partnering with HR in the hiring process
Trains new hires and existing employees on processes and procedures as applicable
Discusses and resolves conflicts between associates
Sponsors and leads associates through change
Responds to incidents or injuries and ensures first aid response takes place as needed
Collaborates with the other FFC teams to ensure consistent processes and expectations

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
annual bonuses
enrollment in Lowe's Employee Stock Purchase Plan
deferred compensation plan
grant awards