Ferry Operations Manager

State of North Carolina

18h•Onsite

About The Position

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. The North Carolina Department of Transportation (NCDOT) Ferry Division is looking for an individual with strong leadership skills who is passionate about service, safety, and the coastal community. As a Ferry Terminal Operations Manager, you are not just overseeing logistics but ensuring that North Carolina's coastal communities remain connected and thriving. Your leadership keeps essential ferry services running smoothly, enabling residents to access work, school, and healthcare. Tourists and businesses rely on the Ferry Division's reliable transportation, making your role an integral part of the Division. By upholding safety standards and operational efficiency, you help create a safe, seamless travel experience for the citizens of and visitors to the North Carolina Outer Banks.

Requirements

Associate's degree from an appropriately accredited institution and four years of experience in office management or related administrative work; or, High school or General Educational Development (GED) diploma with six years of experience in office management or related administrative work; or an equivalent combination of education and experience
Possession of a valid Ordinary Seaman (OS) Certificate issued by the U.S. Coast Guard within 90 days of hire
Possess Transportation Worker Identification Credential (TWIC)

Nice To Haves

Working knowledge of the operation and maintenance of ferry vessels
Demonstrated ability to ensure NCDOT Ferry Division polices are communicated, applied, and enforced. (i.e. safety, accounting, operational, regulatory, and administrative)
Experience in planning, organizing, delegating, creating schedules, and budgets
Experience scheduling and communicating with and dispatch ferry crews, work crews, equipment or equipment vehicles to appropriate locations according to specifications or safety needs
Knowledge of all applicable USCG rules and regulations that directly impact ferry operations

Responsibilities

Managing all vessel and shore personnel, ensuring smooth coordination between ferry operations and shore support facilities
Ensuring buildings, marine infrastructure, and equipment are maintained by reporting any needs that support facilities integral to ferry operations
Analyze and recommend operating budgets for the shift that secure fiscal sustainability while meeting growing demands
Strategically plan and schedule crew for vessel operations, adapting to seven-day week operations, seasonal traffic, and vessel changes
Enforce and monitor compliance with safety standards set by OSHA, the U.S. Coast Guard, the FCC, and other state and federal agencies, ensuring vessels are staffed with U.S. Coast Guard certified crewmembers