FEMALE VETERAN SERVICES MANAGER

PTSD Foundation of Americ • Houston, TX

1d • $52,000 - $68,000 • Hybrid

About The Position

The Female Veteran Services Manager provides operational leadership and day-to-day management for PTSD Foundation of America's Female Veteran Services Program. The position supervises assigned personnel, coordinates access to clinical care and non-clinical service delivery, manages partnerships and grant activities, and monitors program quality and outcomes. Working with licensed clinicians, peer support staff, case management, and community partners, the Manager advances trauma-informed, recovery-oriented, Veteran-centered, and faith-integrated services for women Veterans and their families.

PTSD Foundation of America’s culture and mission are rooted in Christian principles and a commitment to serving Veterans with compassion and integrity. This faith-based identity informs how the Foundation leads, serves, and supports its workforce.

Mission Statement: Providing Faith, Hope, and Healing to those who bear the burden of Service & Sacrifice.

Vision Statement: Creating a world where veterans find hope by empowering them to embrace L.I.F.E.

PTSD Foundation of America is an equal opportunity employer. Employees and applicants of all faith backgrounds are welcome, and employment decisions are made without unlawful discrimination based on religion or any other protected characteristic. Reasonable religious accommodations are provided consistent with applicable law and the Foundation’s Religious Accommodation and Expression in the Workplace Policy.

Employees are expected to respect the Foundation’s faith-based identity and carry out their job-related responsibilities consistent with its mission, values, Code of Conduct, and service standards. Any position-specific religious duties or faith qualification must be documented as job-related, stated in the applicable posting, and approved by Human Resources and Compliance before recruitment.

Requirements

• Associate's degree in social work, psychology, counseling, human services, public administration, healthcare administration, or a related field, or an equivalent combination of education and directly relevant experience
• Five years of progressively responsible experience in program management, behavioral health, Veteran services, nonprofit management, or human services
• Two years of direct supervisory or team-lead experience
• Current, active Texas Certification Board credentials required: (1) Peer Specialist Supervisor (PSS); and (2) at least one of the following: Peer Recovery Support Specialist (PRSS), Re-Entry Peer Specialist (JI-RPS), Mental Health Peer Specialist (MHPS), Recovery Support Peer Specialist (RSPS), or Peer Instructor.
• Demonstrated knowledge of military culture, women Veterans' service needs, trauma-informed care, recovery principles, community resources, and partnership development
• Ability to supervise staff, manage competing priorities, analyze program data, prepare reports, and exercise sound ethical judgment
• Effective written, verbal, in-person, and virtual communication
• Proficiency with Microsoft 365 and the ability to learn ADP Workforce Now, PerformYard, DocTract, SharePoint, EHR, and program-reporting systems
• Ability to meet the schedule and travel requirements of the role

Nice To Haves

• A current Certified Peer Support Specialist credential, Licensed Chemical Dependency Counselor license, or Licensed Chemical Dependency Counselor Intern registration
• Experience supporting women Veterans affected by Military Sexual Trauma, PTSD, moral injury, substance use, or co-occurring behavioral health conditions, including experience with grant-funded programs or multidisciplinary teams

Responsibilities

• Lead daily operations of the Female Veteran Services Program. Translate department strategy into work plans, service standards, schedules, participant engagement processes, and measurable performance goals.
• Customarily and regularly direct the work of at least two full-time-equivalent employees. Supervise, schedule, coach, train, and evaluate the Female Veteran Coordinator, Veteran Navigator, Peer Support Specialists, and assigned volunteers. Coordinate recruitment, onboarding, performance documentation, recognition, and corrective action with the Director and Human Resources.
• Coordinate participant enrollment, service navigation, internal and external referrals, outreach events, educational programming, and approved non-clinical Female Warrior Groups. Maintain timely communication with participants, families, staff, volunteers, and referral partners.
• Collaborate with licensed mental health professionals and other authorized providers to coordinate services. Promptly escalate safety, crisis, and clinical concerns under approved protocols, and do not independently assess, diagnose, treat, or provide professional counseling unless separately credentialed and authorized for those duties.
• Develop and maintain mission-aligned relationships with Veterans Affairs, Veteran Service Organizations, behavioral health providers, universities, nonprofits, referral agencies, and grant or donor partners. Coordinate volunteer engagement and represent the program at approved community activities.
• Assist with annual planning and administer the approved program budget within delegated authority. Monitor purchasing, expenditures, grant deliverables, donated resources, assets, and procurement to support responsible stewardship and compliance with funding restrictions.
• Maintain accurate, timely, and confidential program records and reports. Implement applicable grant, privacy, information-security, safety, licensing, HIPAA, and 42 CFR Part 2 requirements, as applicable. Ensure assigned personnel complete required training and report compliance concerns promptly.
• Monitor program KPIs, participation trends, service utilization, participant feedback, outreach activity, volunteer utilization, and grant metrics. Prepare operational reports, lead quality-improvement activities, recommend service enhancements, and perform other mission-aligned duties within the general scope and level of the position.

Benefits

• Continued employment is subject to grant availability, organizational need, performance, and compliance, and is not guaranteed for any specific period.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree