Federal Work Study Student - Receptionist Call Center Worker

Georgia Department of Revenue•Griffin, GA

7d•Onsite

About The Position

Under general supervision, provides assistance to students, staff members and the general public while working in the Financial Aid office. Greets college visitors in a pleasing manner; determines the nature of their business, and provides appropriate information to other employees as needed; answers, screens and routes telephone calls promptly and courteously to appropriate staff; delivers complete, accurate and legible messages in a timely manner. Properly responds to all inquiries and requests for information in a courteous and timely manner. Assists with maintaining an orderly and clean environment in and around the office; provides administrative support such as filing and scanning documents. Accepts direction and feedback from supervisors and follows through appropriately. Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes policies on break and lunch periods; uses work time appropriately. Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.

Requirements

Self-starter
Excellent interpersonal and customer service skills
Highly organized
Strong verbal communications skills
Knowledge of proper phone etiquette
Ability to maintain professional dress
Knowledge of phone system operation
Knowledge of college activities and operations
Ability to utilize a copy and fax machines
Must be detailed oriented
High school diploma or GED
Financial need and PELL eligible
Be enrolled as a student at the location seeking employment
Satisfactory academic progress for Federal Student Aid programs

Responsibilities

Provides assistance to students, staff members and the general public while working in the Financial Aid office.
Greets college visitors in a pleasing manner and determines the nature of their business.
Answers, screens and routes telephone calls promptly and courteously to appropriate staff.
Delivers complete, accurate and legible messages in a timely manner.
Responds to all inquiries and requests for information in a courteous and timely manner.
Assists with maintaining an orderly and clean environment in and around the office.
Provides administrative support such as filing and scanning documents.
Accepts direction and feedback from supervisors and follows through appropriately.
Works when scheduled, begins and ends work as expected, and calls in according to policy when arriving late or absent.
Observes policies on break and lunch periods and uses work time appropriately.
Demonstrates eagerness to learn and assume responsibility.
Seeks out and accepts increased responsibility.
Displays a "can do" approach to work.