IMD Federal IT Support Lead

ATTAINX INC•Richland, WA

2d•$125,000 - $170,000•Hybrid

About The Position

AttainX is seeking an Information Management Division (IMD) Federal IT Support Lead to support the Department of Energy (DOE) Hanford Field Office's (HFO) Assistant Manager for Mission Support (AMMS). This full-time, salary exempt position requires the ability to obtain and maintain a DOE security clearance and U.S. citizenship. The role involves providing expert-level technical direction, serving as the primary escalation point for complex issues, and overseeing the lifecycle of user-facing technology. The Lead will manage IT support projects, act as a liaison with government and contractor personnel, and ensure reliable and efficient technology for all personnel, directly impacting operational readiness and mission accomplishment.

Requirements

BS/BA or advanced degree in computer science, information technology (IT), information systems or a closely related technical field
5 years of experience in IT, including a minimum of 3 years providing technical support at DOE or other government agency environments
OR
10 years of experience in IT including a minimum of 3 years providing technical support at DOE or other government agency environments
Must obtain and maintain Department of Energy (DOE) security clearance
U.S. citizen

Nice To Haves

Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts)
Windows based infrastructure experience and background
Strong PowerShell scripting background
Endpoint and Mobile Device Management (MDM) knowledge of managing, securing and provisioning enterprise endpoints and mobile devices
AD User management and security aspects
General server management (Backup, Patching, Security)
Excellent communication and knowledge transfer skills
Ability to independently perform multiple tasks with dynamic priorities

Responsibilities

Provide expert-level technical direction and guidance to IT support staff, assigning daily tasks and complex technical work based on operational priorities and staff capabilities.
Serve as the primary escalation point for the most complex technical issues, applying advanced analytical and problem-solving methodologies to resolve incidents that exceed the capabilities of other IT staff.
Oversee the end-to-end lifecycle of user-facing technology, including provisioning, configuration, troubleshooting and asset management for desktop computers, mobile devices, teleconferencing equipment and peripherals.
Manage inventory of all technical assets, coordinate with external vendors for procurement and support and plan/execute equipment refresh cycles to ensure operational readiness.
Manage IT support projects independently, including planning, execution, oversight and closeout services.
Act as a primary liaison with government and prime contractor personnel, communicating project status, managing expectations and allocating resources to meet strategic objectives.
Demonstrate mastery of advanced IT principles, concepts and practices related to enterprise hardware and software.
Apply expert knowledge of analytical and problem-solving methodologies to diagnose and resolve complex incidents.
Provide technical leadership and resource allocation, assign tasks based on priority and capabilities and manage operational needs.
Utilize comprehensive project management principles and practices to manage IT projects with a high degree of independence.
Engage stakeholders and communicate effectively to manage expectations and project status.
Develop project plans, deadlines and priorities in consultation with leadership.
Independently plan and carry out assignments, provide technical direction, resolve complex technical problems and coordinate the work of others.
Use considerable judgment and ingenuity to interpret and adapt guidelines for specific situations, resolve novel technical problems and manage IT projects.
Lead IT support staff, manage the full lifecycle of IT assets, and serve as the primary escalation point for complex technical issues.
Report to leadership, act as a primary liaison with government and prime contractor personnel and manage IT projects and resources to meet strategic objectives.
Directly impact operational readiness and mission accomplishment by ensuring reliable and efficient technology for all personnel.