Federal Developer - AWS/Amazon Connect

Thunder • United States,

9h • $110,000 - $170,000 • Remote

About The Position

Thunder is seeking a Federal Developer focused on Amazon Connect to build and optimize cloud contact center solutions as the company expands its AWS partnership. The role involves architecting, developing, optimizing, and managing next-generation contact centers that incorporate artificial intelligence, working with AWS services and Salesforce integrations alongside cross-functional teams.

The developer will design agentic self-service workflows and conversational AI experiences, and manage their lifecycle through version control, testing, and automated deployment. The position is primarily remote within the United States, with occasional travel to client sites and Thunder offices in Arlington, Virginia. U.S. citizenship is required, and the candidate must be able to obtain a Public Trust clearance.

Requirements

• U.S. citizenship and the ability to obtain a Public Trust clearance.
• At least one AWS Associate-level certification.
• Experience with APEX development and Salesforce platform customization.
• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
• Experience designing and deploying Service Cloud Voice with Amazon Connect using both AWS-provided and Partner Telephony/BYOT models.
• Experience designing Partner Telephony Contact Flows, including mapping CTR and Contact Attributes to Salesforce VoiceCall records.
• Experience with real-time transcription integration, Contact Lens, and real-time agent assist.
• Experience building custom Lightning Web Components for Omni-Channel and voice call record layouts.
• Experience or strong foundational interest in Amazon Connect Agentic CX Designer or other agentic framework architectures, such as Bedrock Agents.
• Hands-on exposure to speech-to-speech AI models, such as Amazon Nova 2 Sonic, or generative voice AI implementations.
• Familiarity with programmatic conversational lifecycle management using the ACXD SDK.
• Fluency in written and spoken English.

Nice To Haves

• Salesforce Certified Platform Developer I.
• Salesforce Consultant Certifications in cloud areas of expertise.

Responsibilities

• Architect and build AWS Connect infrastructure using service-oriented architecture and AWS services such as API Gateway, Lambda, Lex, Nova 2 Sonic, Polly, Kinesis, DynamoDB, and Bedrock.
• Develop automation scripts, including CloudFormation, to optimize operational processes, serverless functions, and cloud integrations.
• Analyze business processes and translate them into Amazon Connect standalone solutions and AWS-integrated Salesforce solutions.
• Collaborate with cross-functional teams to design, implement, and manage AWS- and Salesforce-integrated projects.
• Stay current with AWS and Salesforce releases and use new features to improve cloud and CRM functionality.
• Design and deploy autonomous self-service workflows using Amazon Connect Agentic CX Designer (ACXD) and traditional Connect Contact Flows, including multi-step task completion, API integrations, and escalation to Salesforce Service Cloud Voice agents.
• Prototype and integrate voice AI architectures using speech-to-speech foundation models, such as Amazon Nova 2 Sonic on Amazon Bedrock, alongside Lex and Contact Lens.
• Use the ACXD SDK and AWS CloudFormation or CDK to manage version control, testing, and automated deployment pipelines for conversational applications.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• Stock options.
• Mentorship, certifications, and hands-on opportunities to develop Salesforce and Amazon expertise.
• Remote work.
• Flexible PTO, with a two-week minimum.
• Generous leave policies.
• Quarterly bonuses and variable/incentive pay.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed