Federal Customer Success Manager

Versa Networks

11d•$160,000 - $210,000•Hybrid

About The Position

We are seeking a dynamic, customer-focused Federal Customer Success Manager to serve as a trusted advisor and central point of contact for key federal customers. This role is responsible for coordinating internal resources, managing customer deliverables, mitigating project risks, and ensuring successful implementation and ongoing value realization from Versa solutions. The ideal candidate combines strong project and relationship management skills with the confidence to engage senior stakeholders in complex federal environments. You will work across a highly matrixed organization, partnering with Sales, Customer Success, Product Marketing, Engineering, Professional Services, and other internal teams to deliver an exceptional customer experience and identify opportunities for continued growth.

Requirements

Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager)
Experience directing and managing deliverables for a complex customer project in a customer facing role
Federal DoD Secret clearance highly desirable
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Strong organization skills
Confident communicator; friendly, enthusiastic, comfortable talking to stakeholders of all levels via the phone, email, or in person.
Comfortable working in a highly matrixed environment
a US Citizen
Applicants must be authorized to work in the US

Responsibilities

Organize and facilitate internal resources to meet customer deliverables on time.
Coordinate management of Versa work to ensure completion of deliverables. Acts as central point of contact with customer.
Assesses and mitigate project risks
Build and maintain a close, trusted relationship with key customer contacts.
Work closely with internal Versa resources, including Sales, Customer Success, Product Marketing, Engineering, and Professional Services, to ensure the customer’s highest level of satisfaction with Versa solutions.
Provide guidance and recommendations to the Customer to maximize the value of Versa solutions
Create opportunities for revenue growth – upselling and cross selling.
Produces internal and customer facing reports on a monthly, quarterly and ad hoc basis to keep the customer and Versa stakeholders informed.
Develop and manage project plans to highlight status on key deliverables, and risks
Engage the appropriate internal resources to ensure project implementation and enhancements are successful.
Document and lead all customer engagement information – including updates on critical contacts, statuses, next steps, and related items.
Work with Versa stakeholders to ensure customer deliverables are correctly tracked