Federal Cloud Services Engineer - Secret Security Clearance Required - Hybrid (On-site)

Hewlett Packard Enterprise • All, OK

4d • $105,500 - $243,000 • Hybrid

About The Position

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Works with a team to solve technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services. Typical tasks may include incident & problem resolution, and change, performance & capacity management.

Requirements

• US Citizenship Required
• Secret Clearance Required
• DD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc)
• 6+ years of hands-on experience in IT systems, cloud services, and technical troubleshooting.
• Advanced expertise in at least two of the following core technology areas, along with familiarity across several others: Backup and Recovery Solutions, Operating Systems, Containerization and Orchestration, Automation and Configuration Management, Virtualization Technologies, Cloud Management and Orchestration, IT Service Management (ITSM), Networking and Software-Defined Networking (SDN).
• Experience integrating the above technologies into secure environments following DoD standards and compliance requirements.
• Proficiency in scripting languages (e.g., Python, PowerShell) to support automation and advanced troubleshooting tasks.
• Understanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git.

Nice To Haves

• One or more of the following preferred: AWS Certified Solution Architect, Microsoft Certified Azure Solution Architect, Google Certified Professional Cloud Architect, VMware Certified Professional
• OS Level certifications are a plus
• Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.
• Preferred technologies include Cohesity, Zerto, and VMware DRS.
• Experience with storage solutions like Alletra MP is highly desirable.
• Experience with Operating system-level security hardening and compliance frameworks is a plus.
• Experience with Rancher for orchestration is a bonus.
• Familiarity with multi-cloud and hybrid-cloud architectures is advantageous.
• Experience in creating automated workflows and integrations within ITSM platforms.
• Familiarity with network routing, switching, and firewalls in hybrid cloud environments.

Responsibilities

• Responding to customer support tickets and incidents related to cloud services.
• Troubleshooting technical issues and providing timely resolutions.
• Analyzing customer configurations, logs, and metrics to identify root causes of problems and provide effective solutions.
• Providing expert technical guidance to customers on best practices, configurations, and troubleshooting techniques for cloud services.
• Managing customer support cases through their lifecycle, ensuring timely communication and resolution.
• Escalating complex technical issues to higher-level support teams or engineering as needed.
• Maintaining in-depth knowledge of the cloud provider's services, features, and functionalities.
• Staying up-to-date with new releases and updates.
• Developing expertise across multiple cloud services to effectively support diverse customer use cases.
• Contributing to internal and external documentation, knowledge bases, and troubleshooting guides.
• Communicating clearly and effectively with customers via phone, email, chat, and other channels.
• Maintaining a professional and empathetic demeanor.
• Acting as a customer advocate within the organization, ensuring customer needs are met and feedback is addressed.
• Collaborate with engineering, product management, and other internal team to deliver a defined solution to an HPE Customer and resolve complex issues.
• Identifying opportunities to improve support processes, tools, and documentation.
• Mentoring and training junior support engineers on technical skills and customer service best practices.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree