Federal Client Management Technical Leader

Hewlett Packard Enterprise • Herndon, VA

4d • Hybrid

About The Position

The Federal Client Management Technical Leader ensures high-quality service delivery across the full lifecycle, serving as the primary liaison between customers and service teams. This role oversees team performance, resource management, process efficiency, and continuous improvement to meet business goals and customer expectations. It bridges service capabilities with client needs, manages client relationships, and drives successful project and service outcomes. This hybrid role requires working an average of two days per week in the Herndon, VA office. US Citizen, Security Clearance Eligible Required, TS with CI poly preferred. Candidate must be comfortable going to Herndon and will be expected to visit customer sites in the DVM area. Due to the fact this role will be supporting Federal, US citizenship is a must.

Requirements

• U. S. Citizen. Security Clearance Eligible. Current TS w/Poly preferred
• 8+ years of experience Managed technical relationships with customers, clients and vendors
• 6+ years as a people manager with direct reports
• 4+ years of relationship-building experience with customers, internal and external stakeholders
• 4+ Understanding and knowledge of utilizing a CRM and customer success with strong technical knowledge across IT and Networking technologies, protocols and software management tools
• Experience with the below technologies Management foundations: PMP, PRINCE, ITIL, Agile, Six Sigma, cross -functional teamwork, Management tools: Microsoft Project, Jira, SFDC CRM, data analysis/controls, Networking /Technologies/Databases: HTTP, HTTPS, TCP, IP, UDP / AWS, .NET, COM/ Snowflake, Oracle
• Some certifications or accreditations in the above areas are required
• Knowledge ability to convey complex technical concepts to non-technical audiences.
• Advanced problem-solving and coordination of teams in complex or emergency situations.
• Broad market knowledge, including competitive dynamics, business models, and strategy.
• Proficiency in Microsoft applications, Access, statistical analysis, and financial modeling.

Nice To Haves

• TS with CI poly preferred

Responsibilities

• Lead, mentor, and coordinate technical and support teams.
• Build and scale high-performing organizations aligned with sales, product, engineering, and executive stakeholders.
• Drive Service Delivery improvements and manage resource allocation.
• Support retention and growth through renewals, upsells, and cross-sells.
• Monitor and improve customer metrics (e.g., issue resolution, customer health).
• Develop strategies and business plans that support profitable growth and TCE.
• Monitor product and service metrics and implement recovery plans as needed.
• Lead process improvements across delivery, operations, and productivity.

Benefits

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed