FEC Support System Senior Analyst

Turner Construction Company•Charlotte, NC

5d•Hybrid

About The Position

Support implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. Assist in maintaining system effectiveness by providing user support, creating training resources, and helping monitor system utilization and performance. Partner with teams across the organization to ensure alignment with system processes and standard operating procedures.

Requirements

Minimum of 4 years of experience supporting enterprise systems, software training, or operations enablement, preferably in construction, fleet, rental, or systems-focused environments
Familiar with enterprise rental or fleet software platforms such as Wynn Systems, including RentalResults, InfoManager, or Dispatching, or similar platforms
Experience delivering systems training and developing user documentation, and assessing trends for user adoption
Customer service or support role experience in Information Technology (IT), a plus
Strong problem-solving and troubleshooting skills; ability to escalate and communicate issues effectively
Basic understanding of construction rental workflows, dispatch operations, and equipment lifecycle
Responsive with clear professional verbal communication skills; able to communicate, engage, and collaborate with internal and external stakeholders, with thorough follow-up practices
Strong written communication skills to clearly document issues and able to translate technical processes into user-friendly guidance for non-technical audiences
Well-organized and able to manage concurrent tasks and timelines
Embrace change and quick learner to adopt processes, information, and technology enhancements
Proficient computer skills, Microsoft Office suite of applications, (especially Excel and PowerPoint)

Nice To Haves

Associate’s or Bachelor’s Degree from accredited program desired, but not required; or equivalent combination of education, training, and experience
experience with reporting tools and Learning Management System (LMS) platforms a plus
Enthusiasm for learning and improving systems, tools, and workflows and familiar with and able to apply continuous improvement concepts, methodologies, and tools

Responsibilities

Serve as knowledgeable resource on First Equipment Company (FEC) enterprise management software (e.g., Wynn Systems including RentalResults, InfoManager, Dispatching) and provide direct support to users for system navigation, issue resolution, and workflow adoption.
Provide support for the delivery of training materials, onboarding guides, and system documentation.
Troubleshoot user-reported system issues and route complex matters to Information Services (IS) team, or vendor, as needed.
Track user feedback and system performance to identify areas for improvement or additional training needs.
Generate reports and dashboards to monitor and communicate system usage and adoption trends, and training effectiveness to support team optimization.
Participate in user acceptance testing (UAT), system upgrades, and configuration changes.
Contribute to development and maintenance of team standard operating procedures (SOPs) and documentation related to rental, fleet, and service workflows.
Reinforce standard processes and assist with minor enhancements for consistency in system use across departments.
Provide cross-functional coordination efforts for small-scale system improvements and integrations.
Participate in internal training sessions and workshops to continuously build knowledge and share best practices with users.
Other activities, duties, and responsibilities as assigned.