FCSD PVT Resident - LAP

Ford Motor Company • Louisville, KY

12d • $86,600 - $166,200 • Hybrid

About The Position

The Louisville Ford Customer Service Division (FCSD) Plant Vehicle Team (PVT) Resident is based in the Louisville Assembly Plant PVT Office and reports to the FCSD PVT Manager. The role proactively identifies service risks on plant vehicle lines during Launch and Low Time in Service (LTIS), and works urgently to enable dealers to repair vehicles correctly the first time without Ford assistance. The role supports product investigations as necessary and represents FCSD in engineering, manufacturing, and vehicle launch activities. The posting describes the position as full-time and onsite in-plant, and later states it is hybrid with a requirement to be onsite four or more days per week.

Requirements

• Bachelor's degree.
• At least 5 years of automotive service technical experience.
• At least 5 years of experience in problem-solving resolution, technical writing, and presentation skills.
• At least 3 years of Global 8D experience or green belt certification.
• At least 3 years of documented project or program management experience.

Nice To Haves

• Proficiency with Ford databases, including GCQIS, WERS, MMP, GSAR, and TWAS.
• Dealer employment experience in fixed operations.
• FCSD field experience.
• Knowledge of the Product Development process and structure.
• Capacity to effectively manage multiple tasks.
• Ability to adapt quickly to support ad-hoc projects.

Responsibilities

• Identify product quality concerns during Launch and LTIS that risk customer satisfaction, unnecessary warranty expense, vehicle off-road, or RAV.
• Before launch, review cases in JIRA and Automated Issues Management (AIMS), assess concern severity and field risk, and evaluate dealer capability to diagnose and repair identified service risks.
• Investigate enterprise-approved Masked Codes and communicate with dealers as needed.
• Coordinate parts and software availability, publish awareness messages and technical service bulletins (TSBs), and otherwise prepare service repairs proactively.
• Build relationships with PVT residents, engineers, and New Model Launch Teams, and represent FCSD in engineering and manufacturing lead meetings.
• Monitor Onsite Modification (OSM) programs and Plant Stop Ship/Builds for potential service risks; coordinate service readiness and dealer communications proactively.
• Support Plant Vehicle Team Early Concern Binning (ECB) reviews to identify service concern trends earlier.
• Support the FCSD PVT Manager in executing the Early Dealer Feedback process following major launches.
• Represent FCSD in vehicle launch Rapid Hub meetings using Global Common Quality Indicator System (GCQIS) and service data; ensure detections and other service pain points are managed efficiently.
• Use GCQIS Concern Management to manage and track identified service concerns.
• Work with Design for Service counterparts to develop relationships and processes for hand-off after key milestones.
• Liaise with the Core Concern Identification and Resolution (CIDR) Team to develop relationships and efficiently hand off open concerns after LTIS and launches.
• Use Emerging Concern and Quicker Service Fix (QSF) processes to accelerate service solutions with key stakeholders.
• Escalate hard rocks and concerns requiring leadership assistance to the FCSD PVT Manager.
• Use and develop proficiency in data systems including AIMS, QED, BSAQ, JIRA, GSAR, GCQIS, and test fleet data to identify potential service risks.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized back-up child care.
• Family-building benefits including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year's Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level