USA - FCM Team Leader (Internal)

Flight Centre•Virtual - USA, Colorado, CO

7d•Onsite

About The Position

We are looking for someone energetic, driven, and adventurous to take on the AM West Team Leader role with FCM Travel Solutions. The Team Leader is responsible for the success of their team by providing direction and vision for the team. The primary role is to develop and grow the team through continuous training and monitoring process efficiencies. The Team Leader works with Travel Managers and the Area Leader to ensure the best results. The Team Leader leads by example, is disciplined, nurtures, develops, and shares information.

Requirements

3–5+ years of Account Management experience.
Demonstrated people leadership experience.
Understanding of corporate travel technology and supplier dynamics.
Strong relationship-building, influencing, and stakeholder management skills.
Financial and analytical capability with strong data literacy.
Excellent communication and presentation skills.
Ability to manage multiple priorities effectively.
Proficiency in Microsoft Office Suite and Salesforce.

Responsibilities

Provide day-to-day leadership, coaching, and support to the Account Management team
Conduct regular 1:1 meetings, performance reviews, and development planning
Foster a culture of teamwork, accountability, and continuous improvement
Support hiring, onboarding, workforce planning, and succession planning
Maintain strong knowledge of FCM’s value proposition, technology, and solutions
Guide Account Managers in building and executing effective customer business plans
Ensure delivery of proactive, data-driven insights and recommendations to clients
Act as an escalation point for customer issues and complex situations
Build and maintain relationships within the broader business travel community
Monitor account performance across retention, revenue, adoption, and satisfaction metrics.
Ensure contractual commitments and service delivery standards are consistently met.
Partner with Sales, Operations, and cross-functional teams to support renewals and growth.
Identify opportunities for cross-sell and value-added services.
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion
A career, not a job
We back our people all the way
Giving Back
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses