FCC & Maintenance Dispatch

Wynn Resorts•Everett, MA

11h•Onsite

About The Position

The Encore Boston Harbor Fire Command Center & Maintenance Dispatch will be responsible for overseeing a team of dispatchers who receive and relay information, instructions, and work orders to facilities team leaders under standard and emergency conditions. The Lead will receive, record, and report on information regarding work performed, work in progress, and requests for assistance. This position serves as the primary point of contact for local public safety issues, responding to all inbound communication in the Fire Command Center. Responsibilities include maintaining processes, scheduling, supporting department team members, maximizing departmental success, maintaining all Encore Standards, and ensuring an excellent guest and team member experience.

Requirements

21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school or equivalent degree required.
Requires general computer skills and basic knowledge of Microsoft Office.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of basic hand and power tools and testing equipment and materials.
Knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines required.
Knowledge of FCC-approved codes and radio procedures required.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintain reports upon request.

Nice To Haves

Valid Massachusetts Driver License Preferred.
Minimum of 3 years of office, administrative, customer service or related experience preferred.
Public safety dispatch experience a plus.
Second language a plus.

Responsibilities

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Participates in short- and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Verifies that all applicable internal policies, federal and state laws, rules, regulations, and controls property-wide are enforced within the department.
Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
Assists in providing training opportunities for team members.
Keeps informed of all new developments within the department.
Effectively manages internal and external guest relations, which may require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Promotes positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
Communicates property maintenance needs through radio, phone, and other means to facilities team leads. Oversees team of dispatchers to carry out communication. Responds to requests and needs from Leads, Managers, and technicians.
Oversees routing and dispatch of technicians and team leads.
Updates on the status of work-in-progress and to have orders dispatched for turn-ons, shut-offs, emergencies, and other repairs; checks orders for completeness and accuracy.
Receives calls from internal departments and guests regarding emergency turn-ons, shut-offs, no water or low pressure complaints and other repairs, hazardous conditions, and emergencies; prioritizes requests for action; answers customer inquiries.
Enters comments on fieldwork performed, actions taken, and other information in customer account records.
Schedules inspections for pipe installation, pressure tests, certificates of occupancy, health samples, and fire hydrant installations.
Schedules meter readers, turn-ons, shut-offs, meter box replacements, meter repairs, meter locations, and inspection appointments.
Notifies police, fire department, and other departments, agencies, and/or utilities of emergencies involving their areas of responsibility.
Reviews and distributes completed work orders.
Maintains memoranda, records, and files, including division activity records, labor logs, work orders, inventories, monthly activity reports, fire hydrant reports and permits, and necessary FCC records.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.