FBO (Fixed Base Operator) Manager

Montgomery Regional Airport•Montgomery, AL

4d•$90,000 - $120,000•Onsite

About The Position

The FBO (Fixed Base Operator) Manager plans, organizes, and directs all activities of the Authority's fixed base operation. This role carries full operational accountability for line and customer service, general aviation and commercial into-plane fueling, fuel quality assurance, ramp and hangar management, staff supervision, safety and regulatory compliance, and the financial performance of the FBO. The FBO Manager exercises independent judgment in day-to-day operations and serves as the Authority's principal point of contact for general aviation customers and tenants, as well as for airline station managers and fuel suppliers.

Requirements

Five (5) years of progressively responsible experience managing or supervising a fixed base operation, including direct supervision of line service personnel.
High school diploma or GED required.
Demonstrated experience with aircraft fueling operations, fuel quality control, and fuel farm management.
Direct experience with commercial into-plane fueling for scheduled air carriers, or comparable experience in a high-tempo fueling operation with contractual turn-time obligations.
Demonstrated experience with budget preparation and financial accountability for an operating unit.
Valid driver's license with an insurable driving record.
Ability to pass a TSA fingerprint-based Criminal History Records Check and Security Threat Assessment and to obtain and maintain airport identification media.
Ability to pass a pre-employment drug screen and to participate in the Authority's drug and alcohol testing program.

Nice To Haves

Bachelor's degree in aviation management, business administration, or a related field.
NATA Safety 1st Line Service Supervisor Training or equivalent certification.
AAAE accreditation (C.M. or A.A.E.) or progress toward it.
Experience at an FBO with Part 139 airport co-location, military or joint-use operations, or international/CBP handling.
Experience with airline fuel consortium operations, into-plane service agreements, or airline ground handling.
Experience passing airline or fuel supplier quality assurance audits as the responsible manager.
Commercial driver's license with tanker and hazardous materials endorsements.
Experience with FBO management systems (e.g., Total FBO, FBO One, MyFBO, Veriflite) and contract fuel platforms.
Pilot certificate or A&P certificate.
Experience opening, rebranding, or turning around an FBO operation.

Responsibilities

Directs daily FBO operations including aircraft marshalling, towing, parking, chocking, lavatory and potable water service, GPU and air start, deicing, and hangar movements.
Establishes and enforces standard operating procedures for all line and customer service functions; updates SOPs as equipment, aircraft mix, and regulations change.
Ensures adequate staffing and equipment coverage for scheduled and unscheduled demand, including diversions, military movements, football and event traffic, and irregular operations.
Oversees maintenance, inspection, and replacement planning for ground support equipment, tugs, fuel trucks, and the FBO facility.
Manages fuel receipt, storage, testing, and dispensing for Jet A and 100LL in accordance with industry standards and Authority procedures.
Maintains fuel quality control records and ensures corrective action is documented and closed.
Oversees fuel inventory reconciliation, loss investigation, purchasing, into-plane and posted pricing, contract fuel program administration, and fuel-related vendor relationships.
Ensures fuel farm environmental compliance, including SPCC plan implementation, secondary containment, spill response readiness, and required reporting.
Directs commercial into-plane fueling for scheduled air carriers, including truck staging, uplift accuracy, and meeting published turn times without compromising fueling procedure.
Staffs and schedules the fueling operation to the airline schedule, including early-morning departures, late arrivals, irregular operations, and recovery from delays and diversions.
Administers into-plane service agreements with airlines and fuel suppliers; tracks performance against contractual service levels and resolves disputes.
Prepares for and hosts airline and fuel supplier quality assurance audits; maintains records in continuously audit-ready condition and closes findings on schedule.
Ensures accurate fuel ticketing, uplift reconciliation, and monthly billing to carriers and suppliers.
Maintains commercial fuel trucks, meters, filtration, and bonding equipment on a documented inspection and calibration schedule.
Ensures fueling personnel meet fire safety training requirements applicable to fueling agents under 14 CFR § 139.321, including supervisor-level training and recurrent training on the required cycle, and hazardous materials training under 49 CFR Part 172, Subpart H.
Sets and enforces the service standard for transient crews, passengers, based tenants, and corporate flight departments.
Resolves customer complaints promptly and personally; tracks recurring issues and eliminates their causes.
Pursues fuel volume, hangar occupancy, and ancillary revenue growth through direct outreach to flight departments, charter operators, and regional businesses.
Administers hangar leases, tie-down agreements, and month-to-month parking; monitors occupancy and coordinates renewals and collections.
Champions a documented safety program — NATA Safety 1st or equivalent — including new-hire training, recurrent training, and competency verification for every line employee.
Participates in the airport's Safety Management System; reports, investigates, and follows up on incidents, accidents, near-misses, and aircraft damage claims.
Ensures compliance with OSHA, EPA, FAA, TSA, and applicable Alabama requirements, and supports the Authority's obligations under 14 CFR Part 139.
Maintains required insurance certificates, training records, and inspection documentation in audit-ready condition.
Recruits, hires, trains, schedules, evaluates, and disciplines FBO staff in accordance with Authority personnel policy.
Builds shift schedules that meet demand while controlling overtime.
Develops line leads and supervisors capable of running the operation in the Manager's absence.
Prepares and administers the annual FBO operating and capital budget; monitors performance against budget and explains variances.
Reviews and approves invoices, payroll, and purchases within delegated authority.
Produces regular reporting on fuel volume, margin, revenue by line of business, labor cost, and occupancy for the Executive Director and the Board.
Supports procurement activity, vendor contract administration, and grant-funded FBO projects as assigned.