Fax Administrator (Remote - $15/hour)

American Specialty Health Incorporated

4d•Remote

About The Position

American Specialty Health Incorporated is seeking a Fax Administrator to support our Medical Necessity/Benefit Administration Department. This position will oversee all incoming faxes within the department. This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Requirements

High school diploma or GED required.
From zero to one year general clerical experience.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
Primarily sedentary, able to sit for long periods of time.
Ability to speak, see and hear other personnel and/or objects.
Ability to communicate both in verbal and written form.
Ability to travel within the facility.
Capable of using a telephone and computer keyboard.
Ability to lift up to 10 lbs.

Responsibilities

Oversees all incoming Medical Necessity Review (MNR) Forms received by fax, mail or electronically.
Collects all faxes on an hourly basis
Sorts, stamps, staple all faxes. The faxes should be divided into seven categories: MNR Forms, Resubmissions/ Modification Forms, Claims, Tracers, Personal Faxes, Miscellaneous, and Incomplete.
Forwards MNR Forms and ReOpen/ Modification Forms to the Front End Supervisor within 15 minutes of every hour.
Counts and logs the total number of faxes received hourly as well as the number of faxes each category received.
Calls practitioners regarding any fax transmittal problems and document all phone calls in the communication log. A minimum of 35 calls must be made per day.
Delivers faxes for other departments via interoffice envelopes.
Sorts, logs, scan and forwards incoming MNR forms received by mail to Front End Supervisor upon receipt.
Provides maintenance on the fax machines (change toner, etc.).
Assist with state required calling for adverse determinations.